Contract Community Manager (Remote) for a technology company in the United States. The role is through June 30, 2027, with potential extension. The Community Manager is responsible for daily 1:1 engagement across social platforms, shaping and executing the brand’s reactive engagement strategy, and translating community insights into actionable reporting. The position is central to real-time brand conversations, aiming to build trust, strengthen relationships, and ensure the brand speaks with the right tone at the right moment, in the right places.
Key responsibilities: - Lead daily 1:1 interactions across X, Instagram, TikTok, Threads, Facebook, Reddit, YouTube comments, and emerging platforms. - Manage inbound DMs, replies, tags, mentions, and relevant social conversations with speed, empathy, and clarity. - Maintain brand voice while adapting tone to platform norms, audience expectations, and the context of each interaction. - Build trust and strengthen community relationships through thoughtful, human, and brand-safe engagement. - Identify high-value engagement opportunities, including creators, superfans, critics, cultural moments, and audience conversations that could drive relevance or affinity. - Support community growth by identifying moments that increase participation, advocacy, reach, and ongoing audience connection.
Contract Community Manager (Remote) for a technology company in the United States. The role is through June 30, 2027, with potential extension. The Community Manager is responsible for daily 1:1 engagement across social platforms, shaping and executing the brand’s reactive engagement strategy, and translating community insights into actionable reporting. The position is central to real-time brand conversations, aiming to build trust, strengthen relationships, and ensure the brand speaks with the right tone at the right moment, in the right places.
Key responsibilities: - Lead daily 1:1 interactions across X, Instagram, TikTok, Threads, Facebook, Reddit, YouTube comments, and emerging platforms. - Manage inbound DMs, replies, tags, mentions, and relevant social conversations with speed, empathy, and clarity. - Maintain brand voice while adapting tone to platform norms, audience expectations, and the context of each interaction. - Build trust and strengthen community relationships through thoughtful, human, and brand-safe engagement. - Identify high-value engagement opportunities, including creators, superfans, critics, cultural moments, and audience conversations that could drive relevance or affinity. - Support community growth by identifying moments that increase participation, advocacy, reach, and ongoing audience connection.
Reactive Strategy and Engagement Decisioning - Help shape and execute the brand’s reactive engagement approach across social platforms. - Recommend when to engage, when to hold, when to monitor, and when to escalate to PR, Legal, Support, Product,
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Reactive Strategy and Engagement Decisioning - Help shape and execute the brand’s reactive engagement approach across social platforms. - Recommend when to engage, when to hold, when to monitor, and when to escalate to PR, Legal, Support, Product,
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Based on: Community Manager, Social Media
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