Microsoft is seeking a Technical Support Engineer to design, build, and operate AI-powered software systems that resolve highly complex customer technical problems at fleet scale. You will own and ship AI and software components across the platform, including an extensible agent platform, production engineering rails with CI-enforced quality gates, comprehensive data science telemetry, language-model pipelines (training and fine-tuning including RLHF), and privacy-preserving data tooling to protect PII across data flows. You will implement intelligent case-routing services, quality-evaluation systems, and automated tooling to surface performance and coaching signals for teams, while ensuring security and compliance. This role sits within the Customer Service & Support (CSS) organization and the CE&S group, focused on accelerating AI transformation for customers using Microsoft products and services. Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field and 3+ years of technical support, technical consulting, or information technology experience, or equivalent. Additional preferred qualifications include 3+ years shipping production software services using TypeScript/Node.js, Python, or C#/.NET; experience building AI-powered applications with large language models, AI agents, and Model Context Protocol (MCP); experience designing cloud and data solutions with Azure, large-scale datasets, Azure Data Explorer (Kusto), and retrieval technologies; familiarity with model evaluation frameworks, RLHF, LLM-as-a-judge methodologie

Microsoft is seeking a Technical Support Engineer to design, build, and operate AI-powered software systems that resolve highly complex customer technical problems at fleet scale. You will own and ship AI and software components across the platform, including an extensible agent platform, production engineering rails with CI-enforced quality gates, comprehensive data science telemetry, language-model pipelines (training and fine-tuning including RLHF), and privacy-preserving data tooling to protect PII across data flows. You will implement intelligent case-routing services, quality-evaluation systems, and automated tooling to surface performance and coaching signals for teams, while ensuring security and compliance. This role sits within the Customer Service & Support (CSS) organization and the CE&S group, focused on accelerating AI transformation for customers using Microsoft products and services. Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field and 3+ years of technical support, technical consulting, or information technology experience, or equivalent. Additional preferred qualifications include 3+ years shipping production software services using TypeScript/Node.js, Python, or C#/.NET; experience building AI-powered applications with large language models, AI agents, and Model Context Protocol (MCP); experience designing cloud and data solutions with Azure, large-scale datasets, Azure Data Explorer (Kusto), and retrieval technologies; familiarity with model evaluation frameworks, RLHF, LLM-as-a-judge methodologie