Senior Quality Engineer

SharkNinja

On-sitePosted July 29, 2026

About the role

Senior Quality Engineer – On-site at SharkNinja’s Needham, Massachusetts headquarters (United States). This role is part of the post-launch quality team and focuses on analyzing customer feedback and field data to drive sustained product and process improvements. You will collaborate across Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing, and senior leadership to translate learnings into actionable improvements.

Senior Quality Engineer

SharkNinja

On-sitePosted July 29, 2026

About the role

Senior Quality Engineer – On-site at SharkNinja’s Needham, Massachusetts headquarters (United States). This role is part of the post-launch quality team and focuses on analyzing customer feedback and field data to drive sustained product and process improvements. You will collaborate across Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing, and senior leadership to translate learnings into actionable improvements.

Responsibilities

Analyze customer complaints and field failures; translate findings into engineering actions and consumer-facing initiatives. Represent the voice of the consumer, coordinate corrective actions, follow-up, and reporting.
Drive continuous improvement of product quality by reducing and preventing non-conformances; define and implement metrics to evaluate impact.
Support suppliers in 8D responses and regular quality-resolution meetings, including written investigation reports and supplier corrective actions.
Participate in design reviews, DFMEA, safety reviews, and review manufacturing/test documentation to ensure customer quality requirements are met or exceeded.
Review the overall consumer experience to identify detractors and communicate insights to the appropriate workflows for action.
Partner with Customer Excellence to monitor consumer reception and sentiment in the field.
Lead input-tracker meetings with cross-functional teams; discuss top issues and delegate actions.
Conduct critical analyses of engineering changes (ECN) to ensure no degradation of product quality.
Track digital

Responsibilities

Analyze customer complaints and field failures; translate findings into engineering actions and consumer-facing initiatives. Represent the voice of the consumer, coordinate corrective actions, follow-up, and reporting.
Drive continuous improvement of product quality by reducing and preventing non-conformances; define and implement metrics to evaluate impact.
Support suppliers in 8D responses and regular quality-resolution meetings, including written investigation reports and supplier corrective actions.
Participate in design reviews, DFMEA, safety reviews, and review manufacturing/test documentation to ensure customer quality requirements are met or exceeded.
Review the overall consumer experience to identify detractors and communicate insights to the appropriate workflows for action.
Partner with Customer Excellence to monitor consumer reception and sentiment in the field.
Lead input-tracker meetings with cross-functional teams; discuss top issues and delegate actions.
Conduct critical analyses of engineering changes (ECN) to ensure no degradation of product quality.
Track digital

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