Customer Service Program Manager

Integra Technologies Inc

On-sitePosted July 29, 2026

About the role

Job Title: Customer Service Program Manager

Overview: Provide an exceptional customer experience by delivering prompt, courteous, professional, and accurate information to internal and external customers. Review, research, and analyze complex issues to ensure successful resolutions while positively representing Integra Technologies. Drive quality and on-time delivery of assigned customer projects through effective collaboration with scheduling, purchasing, operations, engineering, sales, shipping/receiving, and quality assurance.

Customer Service Program Manager

Integra Technologies Inc

On-sitePosted July 29, 2026

About the role

Job Title: Customer Service Program Manager

Overview: Provide an exceptional customer experience by delivering prompt, courteous, professional, and accurate information to internal and external customers. Review, research, and analyze complex issues to ensure successful resolutions while positively representing Integra Technologies. Drive quality and on-time delivery of assigned customer projects through effective collaboration with scheduling, purchasing, operations, engineering, sales, shipping/receiving, and quality assurance.

Responsibilities

Act as the primary customer contact, maintaining frequent and professional communications with customers and providing status reports (at least weekly).
Respond to customer inquiries and issues, investigate complaints, and implement corrective actions as required.
Lead on-site customer visits and ensure that customer needs are met.
Efficiently and accurately enter and maintain all customer account data in appropriate systems.
Drive on-time delivery of projects by coordinating with cross-functional teams including scheduling, purchasing, operations, engineering, sales, shipping/receiving, and QA.
Provide exceptional customer satisfaction by proactively resolving complex, non-routine problems.
Ensure quality of results by reviewing product processing and addressing deviations with risk assessment.
Monitor revenue recognition and ensure accurate and timely customer invoicing.
Follow and maintain documented departmental procedures

Responsibilities

Act as the primary customer contact, maintaining frequent and professional communications with customers and providing status reports (at least weekly).
Respond to customer inquiries and issues, investigate complaints, and implement corrective actions as required.
Lead on-site customer visits and ensure that customer needs are met.
Efficiently and accurately enter and maintain all customer account data in appropriate systems.
Drive on-time delivery of projects by coordinating with cross-functional teams including scheduling, purchasing, operations, engineering, sales, shipping/receiving, and QA.
Provide exceptional customer satisfaction by proactively resolving complex, non-routine problems.
Ensure quality of results by reviewing product processing and addressing deviations with risk assessment.
Monitor revenue recognition and ensure accurate and timely customer invoicing.
Follow and maintain documented departmental procedures

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