Technical Support Engineer / Field Applications Engineer
Summary The Field Service Technician provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a frontline resource within the DTS Help Center, owning customer issues from intake through resolution. The position requires strong practical troubleshooting across sensors, data acquisition systems (DAS), and electronic systems, both remotely and onsite at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, remote sessions, and on-site troubleshooting, often in time-sensitive test environments.
Technical Support Engineer / Field Applications Engineer
Summary The Field Service Technician provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a frontline resource within the DTS Help Center, owning customer issues from intake through resolution. The position requires strong practical troubleshooting across sensors, data acquisition systems (DAS), and electronic systems, both remotely and onsite at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, remote sessions, and on-site troubleshooting, often in time-sensitive test environments.
Responsibilities and Duties: - Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems, sensors, wiring, and signal integrity. - Serve as front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake to resolution while handling multiple issues concurrently. - Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations. - Perform hands-on troubleshooting using multimeters and oscilloscopes to identify and resolve wiring/connector faults, signal noise and grounding issues, channel or data acquisition failures, and configuration errors. - Support customer activities in crash labs, component test labs, and other engineering environments, including sen
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Responsibilities and Duties: - Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems, sensors, wiring, and signal integrity. - Serve as front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake to resolution while handling multiple issues concurrently. - Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations. - Perform hands-on troubleshooting using multimeters and oscilloscopes to identify and resolve wiring/connector faults, signal noise and grounding issues, channel or data acquisition failures, and configuration errors. - Support customer activities in crash labs, component test labs, and other engineering environments, including sen
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Based on: Field Applications Engineer
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