Catchafire is seeking a Senior Director of Customer Success to lead the enterprise renewal team from a remote location in New York, United States. The role focuses on retaining and expanding enterprise partnerships and accelerating revenue growth. You will oversee a team of four Customer Success Managers and are responsible for renewal ARR, net-dollar retention (NDR), and ARR growth. Key responsibilities include defining and tracking renewal targets, presenting renewal performance data and strategic recommendations to the executive leadership team, and coaching the team through rigorous pipeline reviews to close gaps and reinforce high-performance behaviors. You will identify at-risk accounts early and lead intervention strategies before churn, while pursuing expansion opportunities beyond renewals, including referrals, case studies, peer convenings, and thought leadership visibility. You will build a disciplined account planning process that drives long-term strategy for each client relationship, not just quarter-to-quarter renewal management. You will partner with the leadership team and cross-functional teams to align on strategy, and you will champion the adoption of AI and advanced analytics to gain deeper client insights and personalize interactions at scale. You will represent Catchafire at industry conferences and events to strengthen customer relationships and identify opportunities for growth and collaboration. Cross-functional collaboration includes working with Sales, Marketing, Product, and Operations to improve retention and the end-to-end customer experience.

Catchafire is seeking a Senior Director of Customer Success to lead the enterprise renewal team from a remote location in New York, United States. The role focuses on retaining and expanding enterprise partnerships and accelerating revenue growth. You will oversee a team of four Customer Success Managers and are responsible for renewal ARR, net-dollar retention (NDR), and ARR growth. Key responsibilities include defining and tracking renewal targets, presenting renewal performance data and strategic recommendations to the executive leadership team, and coaching the team through rigorous pipeline reviews to close gaps and reinforce high-performance behaviors. You will identify at-risk accounts early and lead intervention strategies before churn, while pursuing expansion opportunities beyond renewals, including referrals, case studies, peer convenings, and thought leadership visibility. You will build a disciplined account planning process that drives long-term strategy for each client relationship, not just quarter-to-quarter renewal management. You will partner with the leadership team and cross-functional teams to align on strategy, and you will champion the adoption of AI and advanced analytics to gain deeper client insights and personalize interactions at scale. You will represent Catchafire at industry conferences and events to strengthen customer relationships and identify opportunities for growth and collaboration. Cross-functional collaboration includes working with Sales, Marketing, Product, and Operations to improve retention and the end-to-end customer experience.