Typeform is seeking a Customer Success Manager to partner with Enterprise customers and help them achieve their business goals. This remote role is based in the United States. You will work with new customers who purchase our Enterprise plan, as well as existing customers that have upgraded, focusing on activation, continued adoption, retention, and building lasting partnerships. As a product and customer specialist, you will provide recommendations, identify potential obstacles, and use internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation to continually improve the customer experience. You’ll be a great fit if you are curious, creative, enjoy problem solving, helping customers discover new opportunities, analyzing data, and identifying ways to iterate on and improve processes. What you’ll do: Partner with customers at key moments in their lifecycle to understand their needs and coach them on how to use Typeform to reach their goals; introduce new opportunities to expand usage and optimize client experiences; monitor customer health, usage metrics, and progress; reconnect with customers who fall out of engagement cadences to nurture usage and mitigate risk; identify expansion opportunities and negotiate renewals; deliver account reviews and share trends with leadership and cross functional teams; collaborate with Sales, Support, Product, Community, and Marketing to ensure a smooth journey and provide feedback to inform

Typeform is seeking a Customer Success Manager to partner with Enterprise customers and help them achieve their business goals. This remote role is based in the United States. You will work with new customers who purchase our Enterprise plan, as well as existing customers that have upgraded, focusing on activation, continued adoption, retention, and building lasting partnerships. As a product and customer specialist, you will provide recommendations, identify potential obstacles, and use internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation to continually improve the customer experience. You’ll be a great fit if you are curious, creative, enjoy problem solving, helping customers discover new opportunities, analyzing data, and identifying ways to iterate on and improve processes. What you’ll do: Partner with customers at key moments in their lifecycle to understand their needs and coach them on how to use Typeform to reach their goals; introduce new opportunities to expand usage and optimize client experiences; monitor customer health, usage metrics, and progress; reconnect with customers who fall out of engagement cadences to nurture usage and mitigate risk; identify expansion opportunities and negotiate renewals; deliver account reviews and share trends with leadership and cross functional teams; collaborate with Sales, Support, Product, Community, and Marketing to ensure a smooth journey and provide feedback to inform