Datadog is seeking a Commercial Customer Success Manager to proactively drive onboarding, strengthen relationships, and enable growth within our existing customer base. The role focuses on the DACH region (German-speaking) and is based in Dublin, Ireland with a hybrid work arrangement.
What You’ll Do: - Partner with the sales team to ensure a smooth onboarding experience - Proactively build relationships with customers to foster mutual trust - Manage the full sales cycle for growth opportunities within existing accounts (upsell and cross-sell) - Advise customers to ensure they’re leveraging the Datadog solution effectively - Monitor usage trends to identify renewal risks and promote higher adoption - Collaborate cross-functionally with Support, Product, Finance, and Legal
Datadog is seeking a Commercial Customer Success Manager to proactively drive onboarding, strengthen relationships, and enable growth within our existing customer base. The role focuses on the DACH region (German-speaking) and is based in Dublin, Ireland with a hybrid work arrangement.
What You’ll Do: - Partner with the sales team to ensure a smooth onboarding experience - Proactively build relationships with customers to foster mutual trust - Manage the full sales cycle for growth opportunities within existing accounts (upsell and cross-sell) - Advise customers to ensure they’re leveraging the Datadog solution effectively - Monitor usage trends to identify renewal risks and promote higher adoption - Collaborate cross-functionally with Support, Product, Finance, and Legal
Who You Are: - A strong communicator with excellent attention to detail - Motivated by building long-term relationships - Experienced in customer-facing roles (5-7 years) - Customer-minded and focused on delivering value - Comfortable in an evolving, solution-focused environment - Skilled at negotiating contract terms and handling pricing objections for upsell/cross-sell without direct guidance - Fluent in professional German and experienced with DACH customers
Datadog values people from all walks of life. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth: - Onboarding programs; MEDDIC and Command of the Message training - Inclusive culture; Community Guilds; mentorship - Continuous professional development; product training; career p
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Who You Are: - A strong communicator with excellent attention to detail - Motivated by building long-term relationships - Experienced in customer-facing roles (5-7 years) - Customer-minded and focused on delivering value - Comfortable in an evolving, solution-focused environment - Skilled at negotiating contract terms and handling pricing objections for upsell/cross-sell without direct guidance - Fluent in professional German and experienced with DACH customers
Datadog values people from all walks of life. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth: - Onboarding programs; MEDDIC and Command of the Message training - Inclusive culture; Community Guilds; mentorship - Continuous professional development; product training; career p
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Based on: Commercial Customer Success Manager
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© 2026 JobMatcher. All rights reserved.
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