This position is a great fit for an early-career engineer who wants real production experience across two modern backend stacks—Ruby on Rails and Go—while building strong debugging, communication, and AI-augmented development skills.

Essential Duties & Responsibilities: - Own the resolution of technical escalation tickets: investigate, reproduce, diagnose issues reported by customers and internal teams. - Communicate with stakeholders (support, product, customer success, and occasional customers) to gather context, set expectations, and report on resolution status. - Identify tickets suitable for self-service engineering, then write the code, open the pull request, and see the fix through review and deployment. - Use AI-assisted tooling to accelerate triage—determine whether an issue is a product bug, a configuration problem, or expected behavior—and to draft and review candidate code solutions, applying your own judgment before anything ships. - Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks. - Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.

This position is a great fit for an early-career engineer who wants real production experience across two modern backend stacks—Ruby on Rails and Go—while building strong debugging, communication, and AI-augmented development skills.

Essential Duties & Responsibilities: - Own the resolution of technical escalation tickets: investigate, reproduce, diagnose issues reported by customers and internal teams. - Communicate with stakeholders (support, product, customer success, and occasional customers) to gather context, set expectations, and report on resolution status. - Identify tickets suitable for self-service engineering, then write the code, open the pull request, and see the fix through review and deployment. - Use AI-assisted tooling to accelerate triage—determine whether an issue is a product bug, a configuration problem, or expected behavior—and to draft and review candidate code solutions, applying your own judgment before anything ships. - Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks. - Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.