We are a remote-first startup based in Laguna Beach, California seeking a Customer Success Associate (part-time, contract) to onboard our first wave of users and build lasting relationships. You will be the warm, reliable human touchpoint for busy professionals and business owners who value their time, helping them get value quickly and ensuring no one falls through the cracks. Responsibilities include being the first point of contact for inquiries, guiding onboarding, troubleshooting, and relaying user feedback to the product team, while maintaining personal connections over an automated approach. Compensation is up to $75,000 total annual, with cash and equity components negotiated; flexible commitment models (fractional, hourly, or part-time) are welcome. Must-haves: 1-3 years in customer success, account management, client services, or a relationship-heavy role; strong written communication; organized and responsive; comfortable working across time zones in a remote-first environment. Nice-to-haves: familiarity with CRM tools (HubSpot, Salesforce, or similar); background in sales or recruiting; startup experience or comfort with ambiguity. What you’re not: a ticket-based support agent, a salesperson, or a product manager. Location: Laguna Beach, California, United States.

We are a remote-first startup based in Laguna Beach, California seeking a Customer Success Associate (part-time, contract) to onboard our first wave of users and build lasting relationships. You will be the warm, reliable human touchpoint for busy professionals and business owners who value their time, helping them get value quickly and ensuring no one falls through the cracks. Responsibilities include being the first point of contact for inquiries, guiding onboarding, troubleshooting, and relaying user feedback to the product team, while maintaining personal connections over an automated approach. Compensation is up to $75,000 total annual, with cash and equity components negotiated; flexible commitment models (fractional, hourly, or part-time) are welcome. Must-haves: 1-3 years in customer success, account management, client services, or a relationship-heavy role; strong written communication; organized and responsive; comfortable working across time zones in a remote-first environment. Nice-to-haves: familiarity with CRM tools (HubSpot, Salesforce, or similar); background in sales or recruiting; startup experience or comfort with ambiguity. What you’re not: a ticket-based support agent, a salesperson, or a product manager. Location: Laguna Beach, California, United States.