Customer Success Specialist

Partner company

RemotePosted July 28, 2026

About the role

Position: Customer Success Specialist (Morning Schedule) Work arrangement: Remote Solely

Overview We are seeking a proactive Customer Success Specialist to deliver high-quality, personalized support to customers via email, phone, and other channels. Based in Switzerland and working a fixed morning schedule, you will build strong relationships by understanding individual needs and engagement patterns, and you will promote campaigns, loyalty programs, and other initiatives to increase participation and satisfaction. You will collaborate with cross-functional teams to gather feedback and identify opportunities to improve products and the overall user experience, contributing to retention efforts.

Customer Success Specialist

Partner company

RemotePosted July 28, 2026

About the role

Position: Customer Success Specialist (Morning Schedule) Work arrangement: Remote Solely

Overview We are seeking a proactive Customer Success Specialist to deliver high-quality, personalized support to customers via email, phone, and other channels. Based in Switzerland and working a fixed morning schedule, you will build strong relationships by understanding individual needs and engagement patterns, and you will promote campaigns, loyalty programs, and other initiatives to increase participation and satisfaction. You will collaborate with cross-functional teams to gather feedback and identify opportunities to improve products and the overall user experience, contributing to retention efforts.

Responsibilities - Provide personalized customer support through multiple channels. - Build trust-based relationships by understanding customer needs and engagement. - Promote campaigns, tournaments, loyalty programs, and other engagement initiatives. - Conduct customer interviews and collect feedback to inform product improvements. - Support retention by encouraging loyalty and guiding users to higher-value segments. - Handle objections professionally and resolve inquiries efficiently. - Assist customers with account verification and administrative tasks when needed. - Maintain high service standards while meeting individual KPIs.

Requirements - Fluent written and spoken English; excellent communication skills. - Experience in customer success, customer support, account management, or similar roles. - Strong interpersonal skills a

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Responsibilities - Provide personalized customer support through multiple channels. - Build trust-based relationships by understanding customer needs and engagement. - Promote campaigns, tournaments, loyalty programs, and other engagement initiatives. - Conduct customer interviews and collect feedback to inform product improvements. - Support retention by encouraging loyalty and guiding users to higher-value segments. - Handle objections professionally and resolve inquiries efficiently. - Assist customers with account verification and administrative tasks when needed. - Maintain high service standards while meeting individual KPIs.