Senior eDiscovery Application Support Engineer responsible for providing advanced technical support for enterprise eDiscovery applications, ensuring reliability, performance, and timely issue resolution in a remote environment. The role combines application expertise, infrastructure knowledge, customer communication, and operational improvement. You will provide frontend and backend support for enterprise eDiscovery applications, including troubleshooting, maintenance, and issue resolution, across platforms such as Relativity, NUIX, Reveal, CloudNine, iPro, Brainspace, and related technologies. You will analyze, troubleshoot, and route complex technical issues to the appropriate teams, maintain client environments for stability and performance, and contribute to documentation and process improvements. You will participate in application upgrade activities, communicate with customers throughout incident lifecycles, manage service requests and incidents via ticketing systems, and stay current with evolving software, hardware, and industry best practices. This position is fully remote with travel up to 10% for client engagements. The ideal candidate has strong experience with eDiscovery applications and enterprise tech environments, excellent communication, and the ability to work independently while collaborating with distributed teams. Familiarity with the Electronic Discovery Reference Model (EDRM), Relativity, NUIX, Reveal, CloudNine LAW, Brainspace, or iPro is preferred. Certifications such as Relativity Infrastructure Specialist or Relativity Certified Administrator are

Senior eDiscovery Application Support Engineer responsible for providing advanced technical support for enterprise eDiscovery applications, ensuring reliability, performance, and timely issue resolution in a remote environment. The role combines application expertise, infrastructure knowledge, customer communication, and operational improvement. You will provide frontend and backend support for enterprise eDiscovery applications, including troubleshooting, maintenance, and issue resolution, across platforms such as Relativity, NUIX, Reveal, CloudNine, iPro, Brainspace, and related technologies. You will analyze, troubleshoot, and route complex technical issues to the appropriate teams, maintain client environments for stability and performance, and contribute to documentation and process improvements. You will participate in application upgrade activities, communicate with customers throughout incident lifecycles, manage service requests and incidents via ticketing systems, and stay current with evolving software, hardware, and industry best practices. This position is fully remote with travel up to 10% for client engagements. The ideal candidate has strong experience with eDiscovery applications and enterprise tech environments, excellent communication, and the ability to work independently while collaborating with distributed teams. Familiarity with the Electronic Discovery Reference Model (EDRM), Relativity, NUIX, Reveal, CloudNine LAW, Brainspace, or iPro is preferred. Certifications such as Relativity Infrastructure Specialist or Relativity Certified Administrator are