Senior PACS Support Engineer (Remote in Germany)

Position: Technical Support / Health-IT Compensation: €60,000 – €75,000 + Attractive Benefits Package About Us: We are a market leader in digital health data management across Germany. For more than 25 years, we have been revolutionizing how medical image data is stored, shared, and utilized. We currently manage over 30 petabytes of medical imaging data and provide vendor-neutral, cloud-based SaaS for image data management that supports hospitals and specialist practices. Core Responsibilities: - PACS & Client Support: Serve as the primary point of contact (Tier 1) for users and hospital IT staff, answering technical queries about our imaging solutions. - Incident Management (Tier 2): Troubleshoot and resolve technical issues across PACS, cloud, archiving solutions, frontend servers, and applications. - Analysis & Monitoring: Perform root-cause analysis for system issues and continuously monitor PACS services across internal and client platforms. - Process Improvement: Refine operational and support processes to elevate overall customer service quality. - Infrastructure & Key Accounts: Oversee archiving applications within our data centers and handle technical escalation management for major PACS enterprise clients. - Knowledge Sharing: Organize and expand system and software documentation alongside our internal knowledge base.

Senior PACS Support Engineer (Remote in Germany)

Position: Technical Support / Health-IT Compensation: €60,000 – €75,000 + Attractive Benefits Package About Us: We are a market leader in digital health data management across Germany. For more than 25 years, we have been revolutionizing how medical image data is stored, shared, and utilized. We currently manage over 30 petabytes of medical imaging data and provide vendor-neutral, cloud-based SaaS for image data management that supports hospitals and specialist practices. Core Responsibilities: - PACS & Client Support: Serve as the primary point of contact (Tier 1) for users and hospital IT staff, answering technical queries about our imaging solutions. - Incident Management (Tier 2): Troubleshoot and resolve technical issues across PACS, cloud, archiving solutions, frontend servers, and applications. - Analysis & Monitoring: Perform root-cause analysis for system issues and continuously monitor PACS services across internal and client platforms. - Process Improvement: Refine operational and support processes to elevate overall customer service quality. - Infrastructure & Key Accounts: Oversee archiving applications within our data centers and handle technical escalation management for major PACS enterprise clients. - Knowledge Sharing: Organize and expand system and software documentation alongside our internal knowledge base.