ShiftCare is a remote-first company with headquarters in Sydney, Australia. We are seeking a UK-based, full-time, remote Customer Success Manager to optimize client workflows, analyze support trends, and drive continuous improvement of the customer experience. You will own post-onboarding relationships, empathize with users, communicate clearly via email, phone, and video, and be data-driven in tracking customer health using metrics such as product usage, net revenue retention, and churn. You will collaborate across Support, Sales, Product, and Marketing; escalate issues as needed; and identify opportunities to grow product adoption and customer satisfaction. The ideal candidate has 3-5 years of relevant experience in Customer Success or Account Management within SaaS, excellent verbal and written communication, and a willingness to stay with the team for 2-4 years. A stable remote-working setup with reliable internet (minimum 10 Mbps) and the ability to provide a speed-test screenshot is required. Nice to have: startup experience and familiarity with HubSpot, Intercom, and ChurnZero. Remote work is supported by ShiftCare, with ongoing opportunities for professional development and growth.

ShiftCare is a remote-first company with headquarters in Sydney, Australia. We are seeking a UK-based, full-time, remote Customer Success Manager to optimize client workflows, analyze support trends, and drive continuous improvement of the customer experience. You will own post-onboarding relationships, empathize with users, communicate clearly via email, phone, and video, and be data-driven in tracking customer health using metrics such as product usage, net revenue retention, and churn. You will collaborate across Support, Sales, Product, and Marketing; escalate issues as needed; and identify opportunities to grow product adoption and customer satisfaction. The ideal candidate has 3-5 years of relevant experience in Customer Success or Account Management within SaaS, excellent verbal and written communication, and a willingness to stay with the team for 2-4 years. A stable remote-working setup with reliable internet (minimum 10 Mbps) and the ability to provide a speed-test screenshot is required. Nice to have: startup experience and familiarity with HubSpot, Intercom, and ChurnZero. Remote work is supported by ShiftCare, with ongoing opportunities for professional development and growth.