Help Desk Administrator needed for on-site support in Arkansas City, Kansas. The role provides frontline IT support for end users, handles help desk tickets, and assists with troubleshooting applications, systems, and networks.

Responsibilities

Respond to, triage, and resolve help desk tickets in a timely and professional manner.
Perform software and hardware upgrades, patches, and deployments.
Create and maintain reports to meet business needs.
Document and maintain IT policies, procedures, and training materials.

Requirements

Work conditions: Creekstone Farms Premium Beef LLC is an Equal Employment Opportunity Employer.

College degree in computer science or related field, or 3 years of equivalent work experience.
Certifications such as CCNA or MCSE are preferred.
Knowledge of networks (firewalls, routers, VLANs), Windows Server 2019, Windows 10, VMware.
Experience with Office 365, Active Directory, Terminal Services; LAN/WAN administration.
Strong customer service orientation, analytical and problem-solving abilities, and effective communication skills.
Ability to prioritize tasks in a high-pressure environment; team-oriented.
40+ hour on-site work week with on-call availability.
Prolonged sitting/standing; keyboard and mouse use; occasional lifting of moderately heavy objects.

About the role

Help Desk Administrator needed for on-site support in Arkansas City, Kansas. The role provides frontline IT support for end users, handles help desk tickets, and assists with troubleshooting applications, systems, and networks.

Responsibilities

Respond to, triage, and resolve help desk tickets in a timely and professional manner.
Perform software and hardware upgrades, patches, and deployments.
Create and maintain reports to meet business needs.
Document and maintain IT policies, procedures, and training materials.

Requirements

Work conditions: Creekstone Farms Premium Beef LLC is an Equal Employment Opportunity Employer.

College degree in computer science or related field, or 3 years of equivalent work experience.
Certifications such as CCNA or MCSE are preferred.
Knowledge of networks (firewalls, routers, VLANs), Windows Server 2019, Windows 10, VMware.
Experience with Office 365, Active Directory, Terminal Services; LAN/WAN administration.
Strong customer service orientation, analytical and problem-solving abilities, and effective communication skills.
Ability to prioritize tasks in a high-pressure environment; team-oriented.
40+ hour on-site work week with on-call availability.
Prolonged sitting/standing; keyboard and mouse use; occasional lifting of moderately heavy objects.

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