Applications for the Customer Program Manager position are open until August 20, 2026. This on-site role based in Durham, North Carolina, United States, reports to Cisco's program management leadership.
Role overview: This position leads complex, customer-facing programs across Cisco technologies and services, translating customer priorities into coordinated execution and measurable business outcomes. The Customer Program Manager is accountable for delivering performance, stakeholder alignment, governance, risk management, and continuous improvement across the program lifecycle, supported by responsible use of AI and automation.
Applications for the Customer Program Manager position are open until August 20, 2026. This on-site role based in Durham, North Carolina, United States, reports to Cisco's program management leadership.
Role overview: This position leads complex, customer-facing programs across Cisco technologies and services, translating customer priorities into coordinated execution and measurable business outcomes. The Customer Program Manager is accountable for delivering performance, stakeholder alignment, governance, risk management, and continuous improvement across the program lifecycle, supported by responsible use of AI and automation.
Who you are: You are an experienced Customer Program Manager with strong strategic, operational, financial, and technical judgment. You build trusted stakeholder relationships, navigate ambiguity and risk, and use data, automation, and approved AI tools to improve delivery while protecting sensitive information and maintaining human accountability.
Key responsibilities: - Lead customer projects and programs from initiation through closure. - Translate customer priorities into program strategies, roadmaps, delivery plans, milestones, and measurable outcomes. - Manage scope, schedule, budget, quality, financial performance, customer satisfaction, risks, dependencies, and change. - Coordinate internal and external stakeholders and present program performance, financials, risks, recommendations, and decisions to executive audiences. - Establish program governance, communications, escalation, risk-management, and change-control practices; identify iss
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Who you are: You are an experienced Customer Program Manager with strong strategic, operational, financial, and technical judgment. You build trusted stakeholder relationships, navigate ambiguity and risk, and use data, automation, and approved AI tools to improve delivery while protecting sensitive information and maintaining human accountability.
Key responsibilities: - Lead customer projects and programs from initiation through closure. - Translate customer priorities into program strategies, roadmaps, delivery plans, milestones, and measurable outcomes. - Manage scope, schedule, budget, quality, financial performance, customer satisfaction, risks, dependencies, and change. - Coordinate internal and external stakeholders and present program performance, financials, risks, recommendations, and decisions to executive audiences. - Establish program governance, communications, escalation, risk-management, and change-control practices; identify iss
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Based on: Customer Program Manager
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