SOFTSWISS is expanding its team and is looking for a Junior L1 Technical Support Specialist to join the SOFTSWISS Casino Platform. This role provides first-line technical support, processes customer requests, and assists with platform-related operational issues. About the Product: SOFTSWISS Casino Platform. Our secure iGaming platform delivers high-quality service to clients worldwide. The iGaming Platform Team continuously innovates to maintain a competitive edge with state-of-the-art technology. Purpose: Provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting day-to-day operations of the platform. Collaborate with Product, Development, QA, and Risk teams to ensure stable system performance and efficient incident resolution. Key Responsibilities: - Process, classify, and perform initial analysis of incoming requests in Jira Service Desk - Provide first-line operational support for project systems and configurations - Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes - Collaborate with cross-functional teams to resolve incidents - Maintain accurate ticket updates and documentation - Prioritize tasks based on requirements and business risk. Required Experience: - Higher or incomplete higher education; technical university graduates preferred - Experience with monitoring and logging tools (Datadog, Grafana, Sentry, ELK (Kibana)) - Basic knowledge of HTML, CSS - Proficiency in English - Proficiency in Russian. Nice to Have: - Familiarity with GitLab CI/CD pipelines - Fa

SOFTSWISS is expanding its team and is looking for a Junior L1 Technical Support Specialist to join the SOFTSWISS Casino Platform. This role provides first-line technical support, processes customer requests, and assists with platform-related operational issues. About the Product: SOFTSWISS Casino Platform. Our secure iGaming platform delivers high-quality service to clients worldwide. The iGaming Platform Team continuously innovates to maintain a competitive edge with state-of-the-art technology. Purpose: Provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting day-to-day operations of the platform. Collaborate with Product, Development, QA, and Risk teams to ensure stable system performance and efficient incident resolution. Key Responsibilities: - Process, classify, and perform initial analysis of incoming requests in Jira Service Desk - Provide first-line operational support for project systems and configurations - Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes - Collaborate with cross-functional teams to resolve incidents - Maintain accurate ticket updates and documentation - Prioritize tasks based on requirements and business risk. Required Experience: - Higher or incomplete higher education; technical university graduates preferred - Experience with monitoring and logging tools (Datadog, Grafana, Sentry, ELK (Kibana)) - Basic knowledge of HTML, CSS - Proficiency in English - Proficiency in Russian. Nice to Have: - Familiarity with GitLab CI/CD pipelines - Fa