Based in Berlin, Germany, this remote-enabled Team Lead, Client Service role at Scalable Capital leads the Client Service team through hiring, onboarding, development, and performance evaluation. You translate KPIs into transparent goals, drive KPI-based operations, and collaborate with Quality Assurance and Learning & Development to close knowledge gaps through targeted coaching and feedback. As the domain owner for your topic, you convert client feedback into actionable requirements and process improvements to reduce contact volume, while managing stakeholder communications during incidents to ensure alignment on updates and workflows. This position offers relocation support, an international and diverse team, modern tools, and ongoing professional development.

Based in Berlin, Germany, this remote-enabled Team Lead, Client Service role at Scalable Capital leads the Client Service team through hiring, onboarding, development, and performance evaluation. You translate KPIs into transparent goals, drive KPI-based operations, and collaborate with Quality Assurance and Learning & Development to close knowledge gaps through targeted coaching and feedback. As the domain owner for your topic, you convert client feedback into actionable requirements and process improvements to reduce contact volume, while managing stakeholder communications during incidents to ensure alignment on updates and workflows. This position offers relocation support, an international and diverse team, modern tools, and ongoing professional development.