Energy Exemplar is a global SaaS company delivering energy market modeling and simulation software, including PLEXOS®, Aurora, and Adapt2. We are seeking a Customer Success Manager to own the post-sales lifecycle for a portfolio of Energy Exemplar customers, act as the primary advocate for customers, and drive adoption, retention, and expansion across the customer base.

Key responsibilities: - Identify renewal risk and coordinate internal and external actions to mitigate risk. - Build strategic relationships with customers alongside the Account Executive to elevate the customer experience. - Drive adoption of AI-powered tools and best practices to improve engagement, operational efficiency, and data-driven decision making. - Regularly communicate with customers about webinars, user group meetings, product updates, issue escalations, and other initiatives. - Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams. - Ensure smooth renewals through proactive engagement and a deep understanding of customer goals; provide advance notice of major platform changes, including pricing updates. - Maintain accurate customer profiles within Salesforce (health, sentiment, license footprint, financial footprint, use cases, and organizational structure). - Maintain customer engagement throughout each lifecycle stage within HubSpot. - Manage renewal opportunities within Salesforce throughout the renewal lifecycle. - Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.

Energy Exemplar is a global SaaS company delivering energy market modeling and simulation software, including PLEXOS®, Aurora, and Adapt2. We are seeking a Customer Success Manager to own the post-sales lifecycle for a portfolio of Energy Exemplar customers, act as the primary advocate for customers, and drive adoption, retention, and expansion across the customer base.

Key responsibilities: - Identify renewal risk and coordinate internal and external actions to mitigate risk. - Build strategic relationships with customers alongside the Account Executive to elevate the customer experience. - Drive adoption of AI-powered tools and best practices to improve engagement, operational efficiency, and data-driven decision making. - Regularly communicate with customers about webinars, user group meetings, product updates, issue escalations, and other initiatives. - Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams. - Ensure smooth renewals through proactive engagement and a deep understanding of customer goals; provide advance notice of major platform changes, including pricing updates. - Maintain accurate customer profiles within Salesforce (health, sentiment, license footprint, financial footprint, use cases, and organizational structure). - Maintain customer engagement throughout each lifecycle stage within HubSpot. - Manage renewal opportunities within Salesforce throughout the renewal lifecycle. - Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.