Anthropic is seeking an IT Support Engineer to stand up and run a dedicated executive support function. This role will provide white-glove IT support to executives, their administrative business partners (ABPs), and board members, defining the service model, creating runbooks, establishing intake and escalation paths, and maintaining discretion and polish in all interactions.

Responsibilities

What you’ll bring:

Stand up the executive support intake channels, monitor, respond to, and fulfill requests from executives, ABPs, and board members.
Define the white-glove service model for discretion-sensitive requests and ensure confidentiality under pressure.
Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings from setup through live triage.
Create exec-support runbooks and SLAs to ensure consistent service as the function scales.
Build trusted relationships with ABPs and executive staff and establish clear intake paths so leadership knows where to go.
Handle ABP escalations and executive-urgent issues calmly, routing to specialist lanes or IT Engineering as needed.
Establish the board member device, account, and access setup process with our onboarding lane.
Work with the SF Core team on the ticket queue: walk-ups, desk-side help, hardware swaps, IT assist overflow, and AV T1 triage.
Participate in the Core on-call rotation and contribute to the knowledge base and runbooks.
Maintain a regular on-site presence in San Francisco.
7+ years of IT support experience and 3+ years in executiv

About the role

Anthropic is seeking an IT Support Engineer to stand up and run a dedicated executive support function. This role will provide white-glove IT support to executives, their administrative business partners (ABPs), and board members, defining the service model, creating runbooks, establishing intake and escalation paths, and maintaining discretion and polish in all interactions.

Responsibilities

What you’ll bring:

Stand up the executive support intake channels, monitor, respond to, and fulfill requests from executives, ABPs, and board members.
Define the white-glove service model for discretion-sensitive requests and ensure confidentiality under pressure.
Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings from setup through live triage.
Create exec-support runbooks and SLAs to ensure consistent service as the function scales.
Build trusted relationships with ABPs and executive staff and establish clear intake paths so leadership knows where to go.
Handle ABP escalations and executive-urgent issues calmly, routing to specialist lanes or IT Engineering as needed.
Establish the board member device, account, and access setup process with our onboarding lane.
Work with the SF Core team on the ticket queue: walk-ups, desk-side help, hardware swaps, IT assist overflow, and AV T1 triage.
Participate in the Core on-call rotation and contribute to the knowledge base and runbooks.
Maintain a regular on-site presence in San Francisco.
7+ years of IT support experience and 3+ years in executiv

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