Versa Networks is seeking a Technical Support Engineer for Federal Customers to provide advanced technical assistance, troubleshooting, and escalation for Versa products deployed in U.S. government agencies. The candidate must be a U.S. citizen and comfortable working in high-security, compliance-driven environments. Responsibilities include delivering Tier-2/Tier-3 support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN; troubleshooting complex networking, routing, security policies, and cloud integration issues; serving as a technical liaison between federal customers and Versa engineering teams; documenting root cause analyses, workarounds, and permanent fixes; supporting federal compliance requirements (FedRAMP, FIPS, NIST); participating in on-call rotations to ensure 24x7 coverage; developing knowledge base articles and technical documentation for federal use cases; collaborating with product management and engineering to drive product improvements based on customer feedback. Qualifications include U.S. Citizenship (ability to obtain a federal security clearance preferred), 5+ years in technical support, TAC, or network/security engineering roles; strong expertise in Networking (TCP/IP, BGP, OSPF, MPLS, VPNs), Security (Firewalls, IPS/IDS, Zero Trust, SSL/IPSec), Enterprise Networking (SD-WAN, SD-LAN with switching, LAN segmentation, wired/wireless integration); Cloud & Virtualization (AWS, Azure, VMware, containers/Kubernetes a plus); experience supporting federal government customers or regulated environments; excellent troubleshooting and communicat

Versa Networks is seeking a Technical Support Engineer for Federal Customers to provide advanced technical assistance, troubleshooting, and escalation for Versa products deployed in U.S. government agencies. The candidate must be a U.S. citizen and comfortable working in high-security, compliance-driven environments. Responsibilities include delivering Tier-2/Tier-3 support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN; troubleshooting complex networking, routing, security policies, and cloud integration issues; serving as a technical liaison between federal customers and Versa engineering teams; documenting root cause analyses, workarounds, and permanent fixes; supporting federal compliance requirements (FedRAMP, FIPS, NIST); participating in on-call rotations to ensure 24x7 coverage; developing knowledge base articles and technical documentation for federal use cases; collaborating with product management and engineering to drive product improvements based on customer feedback. Qualifications include U.S. Citizenship (ability to obtain a federal security clearance preferred), 5+ years in technical support, TAC, or network/security engineering roles; strong expertise in Networking (TCP/IP, BGP, OSPF, MPLS, VPNs), Security (Firewalls, IPS/IDS, Zero Trust, SSL/IPSec), Enterprise Networking (SD-WAN, SD-LAN with switching, LAN segmentation, wired/wireless integration); Cloud & Virtualization (AWS, Azure, VMware, containers/Kubernetes a plus); experience supporting federal government customers or regulated environments; excellent troubleshooting and communicat