Geotab is a global leader in IoT and connected transportation. We are seeking a bilingual English/French Technical Support Specialist to provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology and want to contribute to an industry leader, we would like to hear from you.

In this hybrid United States role, you will troubleshoot and resolve technical issues for Geotab and partner products, and ensure customer satisfaction through effective problem diagnosis and resolution. You will handle support cases from initial contact through resolution, maintain detailed documentation, and contribute to our 24/7 support operations. You will work closely with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions for devices and other integrated technologies.

Responsibilities include supporting partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email; providing technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation; diagnosing and resolving hardware and software issues involving connectivity, installation, and platform inquiries; coordinating with internal departments on returns and exchanges for devices and accessories; delivering timely resolutions

Geotab is a global leader in IoT and connected transportation. We are seeking a bilingual English/French Technical Support Specialist to provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology and want to contribute to an industry leader, we would like to hear from you.

In this hybrid United States role, you will troubleshoot and resolve technical issues for Geotab and partner products, and ensure customer satisfaction through effective problem diagnosis and resolution. You will handle support cases from initial contact through resolution, maintain detailed documentation, and contribute to our 24/7 support operations. You will work closely with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions for devices and other integrated technologies.

Responsibilities include supporting partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email; providing technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation; diagnosing and resolving hardware and software issues involving connectivity, installation, and platform inquiries; coordinating with internal departments on returns and exchanges for devices and accessories; delivering timely resolutions