New Relic is seeking a Technical Support Engineer to join our global observability team. You will work across teams to help customers resolve complex issues across the product suite, applying strong analytical and troubleshooting skills and delivering outstanding service with empathy. In collaboration with software engineering, you will address advanced problems, support installation, configuration, and data exploration requests, and advocate for customers by providing feedback to product teams to improve the platform. The role emphasizes ongoing training and growth opportunities as you deepen your knowledge of our products and infrastructure.
New Relic is seeking a Technical Support Engineer to join our global observability team. You will work across teams to help customers resolve complex issues across the product suite, applying strong analytical and troubleshooting skills and delivering outstanding service with empathy. In collaboration with software engineering, you will address advanced problems, support installation, configuration, and data exploration requests, and advocate for customers by providing feedback to product teams to improve the platform. The role emphasizes ongoing training and growth opportunities as you deepen your knowledge of our products and infrastructure.
What you’ll do - Collaborate across teams to solve complex technical customer problems across our product suite - Apply analytical and technical troubleshooting skills - Deliver impeccable customer service with empathy - Work with engineering to resolve advanced issues - Support installation, configuration, and data exploration requests - Advocate for customers by sharing feature requests and bug reports with the Product Organization - Grow through training and exposure to additional product features and capabilities
What you’ll need - Track record of end-user software support via email, phone, and social channels - Experience building, maintaining, or monitoring servers in an enterprise environment - Strong understanding of Linux-based hosting and Linux environments - Knowledge of AWS and containerization technologies (Docker, Kubernetes) - Experience with web technologies and cloud hosting services (AWS, Azure, Google) - Working k
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What you’ll do - Collaborate across teams to solve complex technical customer problems across our product suite - Apply analytical and technical troubleshooting skills - Deliver impeccable customer service with empathy - Work with engineering to resolve advanced issues - Support installation, configuration, and data exploration requests - Advocate for customers by sharing feature requests and bug reports with the Product Organization - Grow through training and exposure to additional product features and capabilities
What you’ll need - Track record of end-user software support via email, phone, and social channels - Experience building, maintaining, or monitoring servers in an enterprise environment - Strong understanding of Linux-based hosting and Linux environments - Knowledge of AWS and containerization technologies (Docker, Kubernetes) - Experience with web technologies and cloud hosting services (AWS, Azure, Google) - Working k
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Based on: Technical Support Engineer
Насколько эта вакансия подходит вашему резюме
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