SupportYourApp is a global Intelligent Support-as-a-Service leader that delivers secure customer and technical support for tech companies across multiple languages. This is a remote Technical Support Consultant role based in Tuzla, Bosnia and Herzegovina. You will deliver outstanding technical support via chats and emails, manage customer support tickets with a 24-hour response SLA, and participate in engineering planning sessions to stay informed on releases, migrations and product changes. You will review AI chatbot conversations and optimize rules, maintain and improve customer-facing documentation (GitBook) and support workflows (Zendesk, Linear, and related tools), and ensure data security and KPI achievement. The ideal candidate has excellent English (C1 for speaking and writing), 1–2 years in technical support, the ability to translate technical issues for non-technical users, and a solid understanding of engineering workflows. You should be proficient in reading logs and using browser tools, and have familiarity with CRM systems and marketplace platforms. This role emphasizes AI-first thinking to reduce repetitive work and improve efficiency, and offers fully remote work, an inclusive international environment, USD compensation, and opportunities for professional growth. If you are proactive, customer-focused, and collaborative, please apply with your CV in English.

SupportYourApp is a global Intelligent Support-as-a-Service leader that delivers secure customer and technical support for tech companies across multiple languages. This is a remote Technical Support Consultant role based in Tuzla, Bosnia and Herzegovina. You will deliver outstanding technical support via chats and emails, manage customer support tickets with a 24-hour response SLA, and participate in engineering planning sessions to stay informed on releases, migrations and product changes. You will review AI chatbot conversations and optimize rules, maintain and improve customer-facing documentation (GitBook) and support workflows (Zendesk, Linear, and related tools), and ensure data security and KPI achievement. The ideal candidate has excellent English (C1 for speaking and writing), 1–2 years in technical support, the ability to translate technical issues for non-technical users, and a solid understanding of engineering workflows. You should be proficient in reading logs and using browser tools, and have familiarity with CRM systems and marketplace platforms. This role emphasizes AI-first thinking to reduce repetitive work and improve efficiency, and offers fully remote work, an inclusive international environment, USD compensation, and opportunities for professional growth. If you are proactive, customer-focused, and collaborative, please apply with your CV in English.