Service Delivery Manager – Airline Industry Experience is a Must

Müller’s Solutions is a leading technology and consulting company delivering innovative IT solutions and professional services across the EMEA region. We partner with organizations to drive digital transformation, IT modernization, and high-quality technology service delivery.

Job Summary Müller’s Solutions is seeking an experienced Service Delivery Manager with mandatory Airline/Aviation industry experience. The successful candidate will manage end-to-end IT service delivery for airline clients, maintain strong client relationships, ensure SLA and KPI compliance, and coordinate cross-functional teams to deliver high-quality IT services.

Key Responsibilities - Manage end-to-end IT service delivery for airline/aviation clients. - Act as the primary point of contact for clients and key stakeholders. - Ensure services are delivered according to agreed SLAs, KPIs, and quality standards. - Monitor service performance and identify opportunities for continuous improvement. - Coordinate with technical, operational, and support teams to resolve service issues. - Manage incidents, problems, escalations, and service requests. - Prepare and present service performance reports to clients and management. - Conduct regular service reviews and stakeholder meetings. - Identify risks and implement corrective and preventive actions. - Ensure effective communication between business stakeholders and technical teams. - Support ITIL-based service management processes

Service Delivery Manager – Airline Industry Experience is a Must

Müller’s Solutions is a leading technology and consulting company delivering innovative IT solutions and professional services across the EMEA region. We partner with organizations to drive digital transformation, IT modernization, and high-quality technology service delivery.

Job Summary Müller’s Solutions is seeking an experienced Service Delivery Manager with mandatory Airline/Aviation industry experience. The successful candidate will manage end-to-end IT service delivery for airline clients, maintain strong client relationships, ensure SLA and KPI compliance, and coordinate cross-functional teams to deliver high-quality IT services.

Key Responsibilities - Manage end-to-end IT service delivery for airline/aviation clients. - Act as the primary point of contact for clients and key stakeholders. - Ensure services are delivered according to agreed SLAs, KPIs, and quality standards. - Monitor service performance and identify opportunities for continuous improvement. - Coordinate with technical, operational, and support teams to resolve service issues. - Manage incidents, problems, escalations, and service requests. - Prepare and present service performance reports to clients and management. - Conduct regular service reviews and stakeholder meetings. - Identify risks and implement corrective and preventive actions. - Ensure effective communication between business stakeholders and technical teams. - Support ITIL-based service management processes