Lyft is seeking a Senior Product Manager for Customer Care within Emerging Businesses. You will own the customer care and support experience for Lyft's highest-priority growth initiatives, including international expansion, autonomous vehicle partnerships, and new lines of business. Partner with internal teams to integrate customer care into launches and provide an independent perspective on support requirements. Balance near-term launch deadlines with long-term platform thinking to create a repeatable care foundation. Build runbooks, product guidelines, and support standards to make each market and partnership faster and more consistent. Define the customer care metrics that matter and use them to drive impact. You will collaborate with product, engineering, operations, legal, and external partners to launch support on time and with quality. Experience: 5+ years in product management, including launch-heavy or 0-to-1 work; proven ability to ship in ambiguous, fast-moving environments with cross-functional dependencies; ability to balance short-term delivery with long-term roadmap. Willingness to work East Coast hours to coordinate with international and EU partners. Bonus: experience with international expansion, marketplace, autonomous, or partnership-driven products. Strengths: cross-functional influence, customer obsession, structured thinking, bias to action. Education: Degree in Computer Science, Engineering, Math, or equivalent technical experience preferred. Benefits: comprehensive medical, dental, and vision insurance; mental health programs; family-building, child

Lyft is seeking a Senior Product Manager for Customer Care within Emerging Businesses. You will own the customer care and support experience for Lyft's highest-priority growth initiatives, including international expansion, autonomous vehicle partnerships, and new lines of business. Partner with internal teams to integrate customer care into launches and provide an independent perspective on support requirements. Balance near-term launch deadlines with long-term platform thinking to create a repeatable care foundation. Build runbooks, product guidelines, and support standards to make each market and partnership faster and more consistent. Define the customer care metrics that matter and use them to drive impact. You will collaborate with product, engineering, operations, legal, and external partners to launch support on time and with quality. Experience: 5+ years in product management, including launch-heavy or 0-to-1 work; proven ability to ship in ambiguous, fast-moving environments with cross-functional dependencies; ability to balance short-term delivery with long-term roadmap. Willingness to work East Coast hours to coordinate with international and EU partners. Bonus: experience with international expansion, marketplace, autonomous, or partnership-driven products. Strengths: cross-functional influence, customer obsession, structured thinking, bias to action. Education: Degree in Computer Science, Engineering, Math, or equivalent technical experience preferred. Benefits: comprehensive medical, dental, and vision insurance; mental health programs; family-building, child