Senior Customer Support Engineer

Verda

On-sitePosted 29 июля 2026 г.

About the role

Senior Customer Support Engineer at Verda in Helsinki, Finland. You own the deepest technical problems our customers bring us and act as the bridge between support, engineering, and product. You’ll work directly with engineering on bug triage and feature requests driven by support data, and serve as the subject matter expert for one or more product areas. As we scale rapidly, your judgment shapes how we run support: the playbooks, the tooling, and the next generation of team members you train.

Senior Customer Support Engineer

Verda

On-sitePosted 29 июля 2026 г.

About the role

Senior Customer Support Engineer at Verda in Helsinki, Finland. You own the deepest technical problems our customers bring us and act as the bridge between support, engineering, and product. You’ll work directly with engineering on bug triage and feature requests driven by support data, and serve as the subject matter expert for one or more product areas. As we scale rapidly, your judgment shapes how we run support: the playbooks, the tooling, and the next generation of team members you train.

Responsibilities

Own the most complex, high-impact escalations for enterprise customers.
Serve as SME for one or more product areas within the customer support team.
Collaborate with engineering on bug triage and feature requests driven by support data.
Onboard and train L1 and L2 team members.
Proactively identify trends in ticket data and surface them to product teams.

Requirements

Nice to have:

5+ years in a technical role at a cloud provider.
Bachelor's degree in CS, IT, or related field (or equivalent experience).
Hands-on experience with GPU and virtualization concepts in production.
Networking fundamentals for connectivity troubleshooting (SSH access, firewall and port rules, TCP/IP routing and reachability) and comfort with database queries.
Strong scripting ability (Python, Bash).
REST API debugging.
Experience building automations with AI tools to reduce repetitive support work.
Excellent written and verbal communication in English with technical and non-technical audiences, plus leadership and stakeholder management.
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