Role overview: As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise accounts, ensuring successful adoption of the Reeco platform, driving retention and expansion, and serving as the trusted advisor for customers. You will collaborate across Sales, Product, Customer Experience, Marketing, and Support to deliver outstanding outcomes.

Key responsibilities: - Own a portfolio of strategic enterprise accounts, driving retention, expansion, and revenue growth. - Develop and execute account growth strategies to increase customer lifetime value and expand Reeco’s footprint within enterprises. - Build executive relationships to understand business priorities, identify opportunities, and position Reeco as a long-term strategic partner. - Drive renewals and proactively identify risks, create action plans, and protect recurring revenue. - Identify and lead expansion opportunities across additional properties, users, products, and services. - Partner with Sales to shape account strategies, support commercial discussions, and drive upsell/cross-sell opportunities. - Lead strategic customer conversations, including Executive Business Reviews, demonstrating ROI and future growth. - Use customer

Role overview: As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise accounts, ensuring successful adoption of the Reeco platform, driving retention and expansion, and serving as the trusted advisor for customers. You will collaborate across Sales, Product, Customer Experience, Marketing, and Support to deliver outstanding outcomes.

Key responsibilities: - Own a portfolio of strategic enterprise accounts, driving retention, expansion, and revenue growth. - Develop and execute account growth strategies to increase customer lifetime value and expand Reeco’s footprint within enterprises. - Build executive relationships to understand business priorities, identify opportunities, and position Reeco as a long-term strategic partner. - Drive renewals and proactively identify risks, create action plans, and protect recurring revenue. - Identify and lead expansion opportunities across additional properties, users, products, and services. - Partner with Sales to shape account strategies, support commercial discussions, and drive upsell/cross-sell opportunities. - Lead strategic customer conversations, including Executive Business Reviews, demonstrating ROI and future growth. - Use customer