Intetics is seeking an L2/L3 Support Engineer to join our team. The role provides advanced technical support for enterprise analytics solutions built on Microsoft Power BI, Microsoft Fabric, ETL platforms, and GIS technologies. You will investigate and resolve production incidents, monitor system performance, collaborate with engineering teams, and help ensure the stability and reliability of business-critical data platforms. Responsibilities include investigating L2/L3 production incidents, supporting Power BI datasets, gateways, semantic models, and dashboard environments; troubleshooting ETL pipelines and data integration processes; supporting GIS platforms and spatial data services; performing root cause analysis and implementing long-term solutions; monitoring system performance and proactively identifying issues; supporting software releases, patches, and platform upgrades; maintaining technical documentation, runbooks, and knowledge base articles; and collaborating with business users and engineering teams to ensure timely issue resolution. Requirements include experience providing L2/L3 production support; strong knowledge of Microsoft Power BI; experience supporting ETL or data integration platforms; experience performing root cause analysis and troubleshooting production environments; knowledge of monitoring tools and performance optimization; experience working within SLA-driven support processes; and strong communication and documentation skills. Nice to have: experience with Microsoft Fabric; ArcGIS or QGIS; Azure Data Factory; experience supporting enterprise

Intetics is seeking an L2/L3 Support Engineer to join our team. The role provides advanced technical support for enterprise analytics solutions built on Microsoft Power BI, Microsoft Fabric, ETL platforms, and GIS technologies. You will investigate and resolve production incidents, monitor system performance, collaborate with engineering teams, and help ensure the stability and reliability of business-critical data platforms. Responsibilities include investigating L2/L3 production incidents, supporting Power BI datasets, gateways, semantic models, and dashboard environments; troubleshooting ETL pipelines and data integration processes; supporting GIS platforms and spatial data services; performing root cause analysis and implementing long-term solutions; monitoring system performance and proactively identifying issues; supporting software releases, patches, and platform upgrades; maintaining technical documentation, runbooks, and knowledge base articles; and collaborating with business users and engineering teams to ensure timely issue resolution. Requirements include experience providing L2/L3 production support; strong knowledge of Microsoft Power BI; experience supporting ETL or data integration platforms; experience performing root cause analysis and troubleshooting production environments; knowledge of monitoring tools and performance optimization; experience working within SLA-driven support processes; and strong communication and documentation skills. Nice to have: experience with Microsoft Fabric; ArcGIS or QGIS; Azure Data Factory; experience supporting enterprise