About The Role

Ciklum is seeking a JavaScript Engineer to join as a full-time remote team member based in Kyiv, Ukraine. You will work on critical business automation initiatives across multiple markets to reduce manual handling times. As part of a recently formed team, you will help deliver value to customers within our expanding platform, collaborating with engineering teams across the UK, Germany, the Netherlands, Canada and beyond.

Responsibilities

• Develop complex conversation flows and logic branching for both voice (AI Voice Agent) and text (Partner Assistant)
• Migrate the chatbot to the Helix-powered Partner Assistant and build robust API integrations for internal support systems
• Embrace Event-Driven and Microservices Architectures
• Write, maintain and deploy high-quality code within an agile environment
• Collaborate with engineering teams to define processes, standards and designs
• Own workstreams, track progress toward team goals, and transparently communicate results to the team and Technology Manager
• Propose and implement new processes and engineering practices to improve team effectiveness
• Ensure changes are supported from development through production

Requirements

• 3+ years of coding experience in JavaScript/Node.js
• Experience with AI Voice Agent
• Experience with IT support platforms
• Proven ability to deliver high-quality software and maintain quality throughout its lifecycle
• Able to work independently and collaborate to solve complex problems in distributed teams
• Experience in

About The Role

Ciklum is seeking a JavaScript Engineer to join as a full-time remote team member based in Kyiv, Ukraine. You will work on critical business automation initiatives across multiple markets to reduce manual handling times. As part of a recently formed team, you will help deliver value to customers within our expanding platform, collaborating with engineering teams across the UK, Germany, the Netherlands, Canada and beyond.

Responsibilities

• Develop complex conversation flows and logic branching for both voice (AI Voice Agent) and text (Partner Assistant)
• Migrate the chatbot to the Helix-powered Partner Assistant and build robust API integrations for internal support systems
• Embrace Event-Driven and Microservices Architectures
• Write, maintain and deploy high-quality code within an agile environment
• Collaborate with engineering teams to define processes, standards and designs
• Own workstreams, track progress toward team goals, and transparently communicate results to the team and Technology Manager
• Propose and implement new processes and engineering practices to improve team effectiveness
• Ensure changes are supported from development through production

Requirements

• 3+ years of coding experience in JavaScript/Node.js
• Experience with AI Voice Agent
• Experience with IT support platforms
• Proven ability to deliver high-quality software and maintain quality throughout its lifecycle
• Able to work independently and collaborate to solve complex problems in distributed teams
• Experience in