Front Office Shift Leader is needed at Sheraton Milan San Siro to manage front desk operations and supervise staff on a shift basis. The selected candidate will oversee Reception, Back Office, and concierge activities, and coordinate room allocations based on occupancy and guest requests. Responsibilities include performing check-in and check-out, guest management and related accounting; supporting guests with requests; managing daily operations to meet quality standards and guest expectations; handling complaints and resolving conflicts; supervising staffing levels to ensure service, operations, and financial goals are met; providing operational support to the team; collecting guest feedback on service levels and product quality; training staff and ensuring adherence to credit policies and SOPs/LSOPs. Qualifications include a high school diploma or GED and at least two years of experience in guest services or related areas, with fluent English and Italian. Marriott International is an equal opportunity employer dedicated to inclusion and opportunity for all.

Front Office Shift Leader is needed at Sheraton Milan San Siro to manage front desk operations and supervise staff on a shift basis. The selected candidate will oversee Reception, Back Office, and concierge activities, and coordinate room allocations based on occupancy and guest requests. Responsibilities include performing check-in and check-out, guest management and related accounting; supporting guests with requests; managing daily operations to meet quality standards and guest expectations; handling complaints and resolving conflicts; supervising staffing levels to ensure service, operations, and financial goals are met; providing operational support to the team; collecting guest feedback on service levels and product quality; training staff and ensuring adherence to credit policies and SOPs/LSOPs. Qualifications include a high school diploma or GED and at least two years of experience in guest services or related areas, with fluent English and Italian. Marriott International is an equal opportunity employer dedicated to inclusion and opportunity for all.