What you’ll do: - Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. - Support members across channels (email, live chat, and occasional phone) on bookings, cancellations, modifications, memberships, and billing questions. - Guide members through the platform and resolve issues at first contact wherever possible. - Verify identity and handle account details securely, following verification and data-handling procedures. - Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. - Keep canned responses and help content sharp so common questions get fast, consistent answers. - Spot patterns in recurring issues and flag them to the operations team so we fix root causes.

What you bring: - Travel industry experience (required). - Excellent written and spoken English, clear, warm, and professional. - 1–2+ years in customer or member support, ideally email-based or in a ticketing environment. - Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply. - Calm and empathetic under pressure, with a genuine soluti

What you’ll do: - Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. - Support members across channels (email, live chat, and occasional phone) on bookings, cancellations, modifications, memberships, and billing questions. - Guide members through the platform and resolve issues at first contact wherever possible. - Verify identity and handle account details securely, following verification and data-handling procedures. - Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. - Keep canned responses and help content sharp so common questions get fast, consistent answers. - Spot patterns in recurring issues and flag them to the operations team so we fix root causes.

What you bring: - Travel industry experience (required). - Excellent written and spoken English, clear, warm, and professional. - 1–2+ years in customer or member support, ideally email-based or in a ticketing environment. - Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply. - Calm and empathetic under pressure, with a genuine soluti