Cardmarket is looking for a motivated Customer Support Agent who speaks German and English to join our Support Department. This is a full-time position (39 hours per week) based in Berlin, Germany, with a hybrid work model. You will be the first point of contact for Cardmarket users, assisting with a wide range of inquiries and operational topics, and you will resolve customer requests in German and English. You will help create a positive user experience, build trust in our platform, and contribute to a safe and trustworthy marketplace by reviewing disputes, identifying suspicious activities, and supporting the enforcement of our platform policies. You will mediate between buyers and sellers to find fair and practical solutions, often in transactions between private individuals. The role requires strong judgment, responsibility, and the ability to make independent decisions. Presence in Berlin and a valid work permit for Germany are required.

Your profile You speak fluent German (C2) and English (C1) and ideally French (B1) and/or Spanish (B1)? Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)? Do you like working in a solution-oriented way and helping others? Do you enjoy dealing with people, have a feel for customer enquiries and strike the right note in conversation? Are you well-versed in the use of computers and office applications? You already have working experience in customer support with other companies? Presence in Berlin & valid work permit for Germany is required!

Why us? Imagine a workplace where passion, tr

Cardmarket is looking for a motivated Customer Support Agent who speaks German and English to join our Support Department. This is a full-time position (39 hours per week) based in Berlin, Germany, with a hybrid work model. You will be the first point of contact for Cardmarket users, assisting with a wide range of inquiries and operational topics, and you will resolve customer requests in German and English. You will help create a positive user experience, build trust in our platform, and contribute to a safe and trustworthy marketplace by reviewing disputes, identifying suspicious activities, and supporting the enforcement of our platform policies. You will mediate between buyers and sellers to find fair and practical solutions, often in transactions between private individuals. The role requires strong judgment, responsibility, and the ability to make independent decisions. Presence in Berlin and a valid work permit for Germany are required.

Your profile You speak fluent German (C2) and English (C1) and ideally French (B1) and/or Spanish (B1)? Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)? Do you like working in a solution-oriented way and helping others? Do you enjoy dealing with people, have a feel for customer enquiries and strike the right note in conversation? Are you well-versed in the use of computers and office applications? You already have working experience in customer support with other companies? Presence in Berlin & valid work permit for Germany is required!

Why us? Imagine a workplace where passion, tr