Cardmarket is seeking a motivated Support Agent (German/English) to join our Support Department in Berlin. In this role you will assist Cardmarket users with a wide range of inquiries and operational topics, primarily in German and English, and serve as a reliable point of contact between users and internal teams. You will help maintain a safe and trustworthy marketplace by reviewing disputes, identifying suspicious activities, and enforcing platform policies. You will mediate between buyers and sellers to find fair and practical solutions, and you will need sound judgment and independence, as many transactions occur between private individuals.

Profile: Fluent German (C2) and English (C1); knowledge of French (B1) and/or Spanish (B1) is a plus. You like trading card games and, ideally, have experience with online trading. You enjoy a solution-oriented approach and helping others, and you are comfortable using computers and office applications. Prior customer support experience is preferred. Presence in Berlin and a valid work permit for Germany are required.

What we offer: A full-time position (39 hours per week) at our Berlin office with a hybrid working model. We provide equipment and flexible core hours to help you balance work and life. We offer five weeks of paid vacation, a Deutschlandticket public transport pass, a lunch allowance, free drinks and snacks, and a €1,500 annual learning budget for your development.

Wellbeing: We support mental and physical health with an Urban Sports Club membership, access to professional psychological support via DearEmployee, and

Cardmarket is seeking a motivated Support Agent (German/English) to join our Support Department in Berlin. In this role you will assist Cardmarket users with a wide range of inquiries and operational topics, primarily in German and English, and serve as a reliable point of contact between users and internal teams. You will help maintain a safe and trustworthy marketplace by reviewing disputes, identifying suspicious activities, and enforcing platform policies. You will mediate between buyers and sellers to find fair and practical solutions, and you will need sound judgment and independence, as many transactions occur between private individuals.

Profile: Fluent German (C2) and English (C1); knowledge of French (B1) and/or Spanish (B1) is a plus. You like trading card games and, ideally, have experience with online trading. You enjoy a solution-oriented approach and helping others, and you are comfortable using computers and office applications. Prior customer support experience is preferred. Presence in Berlin and a valid work permit for Germany are required.

What we offer: A full-time position (39 hours per week) at our Berlin office with a hybrid working model. We provide equipment and flexible core hours to help you balance work and life. We offer five weeks of paid vacation, a Deutschlandticket public transport pass, a lunch allowance, free drinks and snacks, and a €1,500 annual learning budget for your development.

Wellbeing: We support mental and physical health with an Urban Sports Club membership, access to professional psychological support via DearEmployee, and