Serve as the primary point of contact for customer and dealer inquiries; resolve concerns with professionalism and empathy; provide basic technical assistance and escalate complex issues; document customer interactions and complete incident reports; confirm service appointments and coordinate daily scheduling; assist customers with parts orders and service call scheduling; determine warranty coverage and support accurate invoicing or collections; identify recurring service issues and escalate when necessary; process RMAs and respond to voicemail and email support requests; follow all safety, security, and company procedures. What we’re looking for: Proficient in Microsoft Windows with strong typing; excellent verbal and written communication; customer-focused mindset with strong listening skills; ability to handle difficult situations with professionalism; strong analytical and troubleshooting abilities; team-oriented, adaptable, and able to work in a changing environment; reliable with a strong work ethic and schedule adherence. Education & Experience: Associate's degree preferred, or 2-4 years of customer support or related experience, or an equivalent combination of education and experience. Physical & Work Requirements: Ability to occasionally lift up to 10 lbs; primarily desk-based with regular sitting, speaking, and listening; moderate office noise; re

Serve as the primary point of contact for customer and dealer inquiries; resolve concerns with professionalism and empathy; provide basic technical assistance and escalate complex issues; document customer interactions and complete incident reports; confirm service appointments and coordinate daily scheduling; assist customers with parts orders and service call scheduling; determine warranty coverage and support accurate invoicing or collections; identify recurring service issues and escalate when necessary; process RMAs and respond to voicemail and email support requests; follow all safety, security, and company procedures. What we’re looking for: Proficient in Microsoft Windows with strong typing; excellent verbal and written communication; customer-focused mindset with strong listening skills; ability to handle difficult situations with professionalism; strong analytical and troubleshooting abilities; team-oriented, adaptable, and able to work in a changing environment; reliable with a strong work ethic and schedule adherence. Education & Experience: Associate's degree preferred, or 2-4 years of customer support or related experience, or an equivalent combination of education and experience. Physical & Work Requirements: Ability to occasionally lift up to 10 lbs; primarily desk-based with regular sitting, speaking, and listening; moderate office noise; re