Level 1: - Direct customer engagement, onboarding, performance management, and reporting analytics - Lead scheduled dealer meetings and ensure action items are followed through - Guide new customers from onboarding through ongoing support, fostering loyalty and reducing churn - Identify performance gaps and escalate as needed; maintain documentation of account contributions - Prepare internal reports on account status and dealership performance - Act as a liaison between customers and internal teams to drive feature improvements and training

Level 2: - Build on Level 1 with strategic collaboration for deeper account growth - Demonstrate independent judgment, cross-functional collaboration, and proactive problem solving - Support team development, assist in escalations, and contribute to process improvements - Represent dealership needs to Product and Sales, advocating for enhancements and reporting capabilities - Mentor and on

Level 1: - Direct customer engagement, onboarding, performance management, and reporting analytics - Lead scheduled dealer meetings and ensure action items are followed through - Guide new customers from onboarding through ongoing support, fostering loyalty and reducing churn - Identify performance gaps and escalate as needed; maintain documentation of account contributions - Prepare internal reports on account status and dealership performance - Act as a liaison between customers and internal teams to drive feature improvements and training

Level 2: - Build on Level 1 with strategic collaboration for deeper account growth - Demonstrate independent judgment, cross-functional collaboration, and proactive problem solving - Support team development, assist in escalations, and contribute to process improvements - Represent dealership needs to Product and Sales, advocating for enhancements and reporting capabilities - Mentor and on