Customer Success Manager

Abnormal AI

RemotePosted 29 июля 2026 г.

About the role

Abnormal AI is looking for a Customer Success Manager for the Ireland market (UKI region) to ensure enterprise customers realize maximum value from our platform. You will serve as the primary interface between customers and internal teams, define and achieve measurable success criteria, drive adoption of platform best practices to optimize ROI, and proactively de-escalate issues with scalable solutions.

Customer Success Manager

Abnormal AI

RemotePosted 29 июля 2026 г.

About the role

Abnormal AI is looking for a Customer Success Manager for the Ireland market (UKI region) to ensure enterprise customers realize maximum value from our platform. You will serve as the primary interface between customers and internal teams, define and achieve measurable success criteria, drive adoption of platform best practices to optimize ROI, and proactively de-escalate issues with scalable solutions.

Key responsibilities include: - Build and nurture executive-level relationships (including CISOs and CIOs) at large organizations to drive retention and growth, maintain a high referenceable customer base, and monitor health scores. - Lead business reviews, demonstrate ROI, and drive renewals and expansion by increasing adoption of key features. - Maintain deep product knowledge and guide customers on roadmap-related features to meet their requirements. - Collaborate with cross-functional teams (Product, Engineering, Support) to resolve issues and translate customer feedback into product improvements. - Develop and maintain a Success Plan with customer stakeholders, focusing on security outcomes and ROI metrics. - Monitor customer health indicators, identify risks, and coordinate remediation with internal teams.

Requirements

2+ years in a Customer Success Manager role and 5+ years in an enterprise SaaS product support environment.
Proven ability to develop long-lasting executive relationships with security and IT leaders; track record of delivering customer satisfaction and referenceable deployments.
Strong communication skills, both written and spoken; ability to

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Key responsibilities include: - Build and nurture executive-level relationships (including CISOs and CIOs) at large organizations to drive retention and growth, maintain a high referenceable customer base, and monitor health scores. - Lead business reviews, demonstrate ROI, and drive renewals and expansion by increasing adoption of key features. - Maintain deep product knowledge and guide customers on roadmap-related features to meet their requirements. - Collaborate with cross-functional teams (Product, Engineering, Support) to resolve issues and translate customer feedback into product improvements. - Develop and maintain a Success Plan with customer stakeholders, focusing on security outcomes and ROI metrics. - Monitor customer health indicators, identify risks, and coordinate remediation with internal teams.