This remote Customer Success Engineer role is based in Germany and is listed on behalf of a partner company that manages all applications and next steps. You will bridge engineering, support, and customer success to help customers maximize the value of enterprise technology solutions, with a focus on Apple device management and MDM. You will own customer environments, collaborate with internal teams to deliver reliable and scalable outcomes, and thrive in a fast-paced remote environment. The role suits someone who combines strong troubleshooting abilities with excellent communication skills and who aims to reduce technical friction and influence product evolution through customer insights. Responsibilities: - Act as technical partner and primary point of contact for assigned customers throughout their lifecycle (onboarding, adoption, long-term success) - Manage and troubleshoot Apple device management environments, including deployment, configurations, certificates, APNS, supervision identities, and device security practices - Administer and optimize MDM solutions (including Jamf and related enterprise mobility management technologies) - Diagnose and resolve complex technical issues involving applications, APIs, network connectivity, VPNs, firewalls, device management, and system integrations - Design and implement technical solutions, custom integrations, and automation workflows using Bash and Python - Collaborate with Customer Success, Engineering, and Product teams to escalate issues, improve solutions, and advocate for customer needs - Lead technical onboarding session

This remote Customer Success Engineer role is based in Germany and is listed on behalf of a partner company that manages all applications and next steps. You will bridge engineering, support, and customer success to help customers maximize the value of enterprise technology solutions, with a focus on Apple device management and MDM. You will own customer environments, collaborate with internal teams to deliver reliable and scalable outcomes, and thrive in a fast-paced remote environment. The role suits someone who combines strong troubleshooting abilities with excellent communication skills and who aims to reduce technical friction and influence product evolution through customer insights. Responsibilities: - Act as technical partner and primary point of contact for assigned customers throughout their lifecycle (onboarding, adoption, long-term success) - Manage and troubleshoot Apple device management environments, including deployment, configurations, certificates, APNS, supervision identities, and device security practices - Administer and optimize MDM solutions (including Jamf and related enterprise mobility management technologies) - Diagnose and resolve complex technical issues involving applications, APIs, network connectivity, VPNs, firewalls, device management, and system integrations - Design and implement technical solutions, custom integrations, and automation workflows using Bash and Python - Collaborate with Customer Success, Engineering, and Product teams to escalate issues, improve solutions, and advocate for customer needs - Lead technical onboarding session