What you’ll be working on: - Optimising Fincrime investigation workflows to reduce handling time while preserving accuracy. - Scaling automation and AI-driven solutions, aiming for 100% automation where human intervention is required only for complex cases or customer experience. - Enhancing tooling for Customer Operations to reduce manual work, boost efficiency, and streamline investigations, including consolidating workflows into internal BizOps tools. - Improving demand forecasting and workforce planning to support central Workforce Management, optimize capacity, and reduce idle time and customer wait times. - Driving cultural and process improvements, including investigator incentives, skills development, and training. - Leading cross-functional squads across risk, engineering, data, ML, and operations to deliver the strategic product roadmap. - Building new toolings or improvements to existing tooling to help COps improve efficiency and collaborating with Ops Collective on forecasting and planning; advancing AI-first solutions to support scale and risk reduction.

Who you are: - Proven product management experience, ideally in fintech or scale-ups, tackling complex, ambiguous problems in fast-changing tech environments. - Strong und

What you’ll be working on: - Optimising Fincrime investigation workflows to reduce handling time while preserving accuracy. - Scaling automation and AI-driven solutions, aiming for 100% automation where human intervention is required only for complex cases or customer experience. - Enhancing tooling for Customer Operations to reduce manual work, boost efficiency, and streamline investigations, including consolidating workflows into internal BizOps tools. - Improving demand forecasting and workforce planning to support central Workforce Management, optimize capacity, and reduce idle time and customer wait times. - Driving cultural and process improvements, including investigator incentives, skills development, and training. - Leading cross-functional squads across risk, engineering, data, ML, and operations to deliver the strategic product roadmap. - Building new toolings or improvements to existing tooling to help COps improve efficiency and collaborating with Ops Collective on forecasting and planning; advancing AI-first solutions to support scale and risk reduction.

Who you are: - Proven product management experience, ideally in fintech or scale-ups, tackling complex, ambiguous problems in fast-changing tech environments. - Strong und