Homeowner Account Manager

Unknown

HybridPosted July 29, 2026

About the role

Overview: We are seeking a proactive Homeowner Account Manager to support our expanding portfolio across Northumberland and County Durham. The successful candidate will manage around 180 properties (and counting) and will play a key role in our Travel Chapter and operations. The role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.

Responsibilities

Grow bookings and revenue: ensure each property is presented at its best with accurate, appealing descriptions; maintain high-quality, well-staged photography; create pricing strategies using data, competitor insight and performance trends; proactively monitor booking pace to maximise revenue and occupancy.
Build strong homeowner relationships: become the trusted point of contact for your region’s owners; provide regular updates, visits and performance reviews; identify potential issues early using guest feedback and reviews; confidently handle challenging conversations without escalation; support owner events and engagement activities.

Homeowner Account Manager

Unknown

HybridPosted July 29, 2026

About the role

Overview: We are seeking a proactive Homeowner Account Manager to support our expanding portfolio across Northumberland and County Durham. The successful candidate will manage around 180 properties (and counting) and will play a key role in our Travel Chapter and operations. The role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.

Responsibilities

Grow bookings and revenue: ensure each property is presented at its best with accurate, appealing descriptions; maintain high-quality, well-staged photography; create pricing strategies using data, competitor insight and performance trends; proactively monitor booking pace to maximise revenue and occupancy.
Build strong homeowner relationships: become the trusted point of contact for your region’s owners; provide regular updates, visits and performance reviews; identify potential issues early using guest feedback and reviews; confidently handle challenging conversations without escalation; support owner events and engagement activities.

Improve property and portfolio quality: recommend décor updates, upgrades and high-impact features; suggest ways to increase appeal, like allowing dogs or adding amenities; identify and remove barriers to bookings such as restrictive policies; review Property Quality Scores and advise on improvements; flag properties that cannot meet required quality standards.

General responsibilities: collaborate with New Business to onboard new owners smoothly; stay up to date with relevant industry legislation; encourage referrals and champion company

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