Casa Lending is seeking a hybrid Account Manager to join the Servicing team in Cleveland, Ohio. In this role, you will be the main point of contact for borrowers, managing inquiries and proactive communication to support a positive borrower experience. You will oversee borrower relationships from loan closing to payoff, champion loan progress, and drive repeat business. Casa Lending is one of the fastest-growing private money lending firms in the United States. Our mission is to help real estate investors profitably scale their business by offering a best-in-class suite of loan products and leveraging top talent. What You’ll Do: Borrower Relationship Liaison: Serve as the main contact for your borrowers, managing all inquiries and proactive communication. Problem Solving: Address borrower concerns related to construction draws, interest payments, loan modifications, and payoffs, collaborating with internal teams for risk analysis and processing. Insight Expert: Provide accurate insights on each deal and borrower through proactive follow-up, enabling informed decisions on loan management. Who You Are: Customer-Oriented: Passionate about delivering exceptional service and regular interactions with borrowers. Proactive: Excel at managing multiple tasks, taking responsibility for your portfolio, and ensuring borrowers progress as planned. Daily Responsibilities: Collaboration: Partner with other Account Managers and cross-functional teams, including sales, servicing, and credit, to share insights and resolve issues. Impact: Enhance the borrower experience during the most extend

Casa Lending is seeking a hybrid Account Manager to join the Servicing team in Cleveland, Ohio. In this role, you will be the main point of contact for borrowers, managing inquiries and proactive communication to support a positive borrower experience. You will oversee borrower relationships from loan closing to payoff, champion loan progress, and drive repeat business. Casa Lending is one of the fastest-growing private money lending firms in the United States. Our mission is to help real estate investors profitably scale their business by offering a best-in-class suite of loan products and leveraging top talent. What You’ll Do: Borrower Relationship Liaison: Serve as the main contact for your borrowers, managing all inquiries and proactive communication. Problem Solving: Address borrower concerns related to construction draws, interest payments, loan modifications, and payoffs, collaborating with internal teams for risk analysis and processing. Insight Expert: Provide accurate insights on each deal and borrower through proactive follow-up, enabling informed decisions on loan management. Who You Are: Customer-Oriented: Passionate about delivering exceptional service and regular interactions with borrowers. Proactive: Excel at managing multiple tasks, taking responsibility for your portfolio, and ensuring borrowers progress as planned. Daily Responsibilities: Collaboration: Partner with other Account Managers and cross-functional teams, including sales, servicing, and credit, to share insights and resolve issues. Impact: Enhance the borrower experience during the most extend