Lam Research is seeking a Global Product Support Engineer to serve as the primary technical support resource for field engineers, technicians, and product support personnel. You will diagnose, troubleshoot, repair, and debug complex semiconductor deposition equipment, delivering timely, high-quality service and coordinating with cross-functional teams to resolve issues and satisfy customers. Responsibilities: - Escalations: act as the primary escalation point for Type-3 tickets; drive resolution across cross-functional teams (SQAD, hardware, process, and KAT); serve as a secondary escalation point for Type 1-2 ES when engaged by PS; provide support by phone and travel when needed. - New Product Introduction: be the first-in-fab and first-in-region install resource; contribute to JDP and Beta installs; create procedures and documentation; present reports on design, reliability, maintenance problems, software bugs, projects, and escalations to factory groups; update documentation for field service engineers and customers. - Account/Customer Interaction: prepare and deliver program updates to customer technical teams; participate in quarterly reviews; provide on-site project management support for critical penetrations and escalations; chair weekly meetings with key customer accounts to communicate progress and collect information on issues affecting performance; travel as required (approximately 50% annually). Qualifications: - Minimum 8 years of related experience with a Bachelor's degree; or 6 years with a Master’s; or a PhD with 3 years; or equivalent experience. - Excelle

Lam Research is seeking a Global Product Support Engineer to serve as the primary technical support resource for field engineers, technicians, and product support personnel. You will diagnose, troubleshoot, repair, and debug complex semiconductor deposition equipment, delivering timely, high-quality service and coordinating with cross-functional teams to resolve issues and satisfy customers. Responsibilities: - Escalations: act as the primary escalation point for Type-3 tickets; drive resolution across cross-functional teams (SQAD, hardware, process, and KAT); serve as a secondary escalation point for Type 1-2 ES when engaged by PS; provide support by phone and travel when needed. - New Product Introduction: be the first-in-fab and first-in-region install resource; contribute to JDP and Beta installs; create procedures and documentation; present reports on design, reliability, maintenance problems, software bugs, projects, and escalations to factory groups; update documentation for field service engineers and customers. - Account/Customer Interaction: prepare and deliver program updates to customer technical teams; participate in quarterly reviews; provide on-site project management support for critical penetrations and escalations; chair weekly meetings with key customer accounts to communicate progress and collect information on issues affecting performance; travel as required (approximately 50% annually). Qualifications: - Minimum 8 years of related experience with a Bachelor's degree; or 6 years with a Master’s; or a PhD with 3 years; or equivalent experience. - Excelle