ServiceNow is seeking a Principal Product Manager to lead the conversational core of the Voice AI platform. This production-validated product sits at the intersection of enterprise AI and voice technology, with a bold 0→1 agenda to scale from a handful of live customers to around 100 within the next year. You will own the dialog quality, LLM selection and evaluation, and the strategy for voice-to-voice model integration, while shaping the roadmap and ensuring successful field adoption.
ServiceNow is seeking a Principal Product Manager to lead the conversational core of the Voice AI platform. This production-validated product sits at the intersection of enterprise AI and voice technology, with a bold 0→1 agenda to scale from a handful of live customers to around 100 within the next year. You will own the dialog quality, LLM selection and evaluation, and the strategy for voice-to-voice model integration, while shaping the roadmap and ensuring successful field adoption.
You will also drive the enterprise enablement motion, helping customers design and ramp their own voice agents, aligning product capabilities with real-world use cases. The role places you at the center of product and customer interactions, with visibility at the executive level and a direct path to market impact.
What success looks like: rapid growth of live customers to ~100 in the next year, measurable improvements in conversational quality, containment, and reliability, and a deployment strategy that keeps pace with a fast-moving technology landscape. Qualifications include 8–10+ years in product management, recent hands-on experience shipping voice AI products, fluency with ASR/TTS and telephony platforms, and a track record of 0→1 innovations.
Location and compensation: Santa Clara, California, hybrid work arrangement. Base pay ranges from $221,200 to $387,100, plus equity and typical benefits; total compensation varies by location and qualifications.
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You will also drive the enterprise enablement motion, helping customers design and ramp their own voice agents, aligning product capabilities with real-world use cases. The role places you at the center of product and customer interactions, with visibility at the executive level and a direct path to market impact.
What success looks like: rapid growth of live customers to ~100 in the next year, measurable improvements in conversational quality, containment, and reliability, and a deployment strategy that keeps pace with a fast-moving technology landscape. Qualifications include 8–10+ years in product management, recent hands-on experience shipping voice AI products, fluency with ASR/TTS and telephony platforms, and a track record of 0→1 innovations.
Location and compensation: Santa Clara, California, hybrid work arrangement. Base pay ranges from $221,200 to $387,100, plus equity and typical benefits; total compensation varies by location and qualifications.
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Based on: Principal Product Manager, Voice AI
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