Eaton's ES AMER NAS division is seeking a Multi-Tenant Data Center (MTDC) Program Manager. This is a remote position; candidates must reside in the United States to be considered.
Overview: The MTDC Program Manager is the single-threaded leader responsible for the overall customer experience and execution performance for a dedicated strategic account (> $100M annual revenue). This role owns the end-to-end post-order lifecycle, ensuring consistent, high-quality execution across all projects while driving customer satisfaction, schedule adherence, and operational alignment. The Program Manager leads a team of Project Managers and Project Engineers, serving as the primary escalation point and cross-functional interface, and bridging alignment across sales, operations, engineering, and manufacturing. Key functions include owning the customer experience, leading project execution teams, and ensuring delivery performance across cross-functional teams.
Eaton's ES AMER NAS division is seeking a Multi-Tenant Data Center (MTDC) Program Manager. This is a remote position; candidates must reside in the United States to be considered.
Overview: The MTDC Program Manager is the single-threaded leader responsible for the overall customer experience and execution performance for a dedicated strategic account (> $100M annual revenue). This role owns the end-to-end post-order lifecycle, ensuring consistent, high-quality execution across all projects while driving customer satisfaction, schedule adherence, and operational alignment. The Program Manager leads a team of Project Managers and Project Engineers, serving as the primary escalation point and cross-functional interface, and bridging alignment across sales, operations, engineering, and manufacturing. Key functions include owning the customer experience, leading project execution teams, and ensuring delivery performance across cross-functional teams.
What you'll do: - Own the end-to-end post-order customer experience and serve as the primary escalation point for customer issues and executive engagement. - Maintain deep knowledge of all active projects, risks, execution details, and overall program performance across 25+ concurrent projects within a single account. - Drive customer satisfaction through escalation reduction, improved NPS, proactive risk management, and issue resolution. - Lead customer engagement cadence, including weekly operational reviews, monthly/quarterly business reviews, and executive-level program discussions. - Ensure alignment to OTD (On-Time Delivery)
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What you'll do: - Own the end-to-end post-order customer experience and serve as the primary escalation point for customer issues and executive engagement. - Maintain deep knowledge of all active projects, risks, execution details, and overall program performance across 25+ concurrent projects within a single account. - Drive customer satisfaction through escalation reduction, improved NPS, proactive risk management, and issue resolution. - Lead customer engagement cadence, including weekly operational reviews, monthly/quarterly business reviews, and executive-level program discussions. - Ensure alignment to OTD (On-Time Delivery)
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Based on: MTDC Program Manager
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