Access Team Lead at Northwestern Medicine. Location: Palos Heights, Illinois, United States. Work arrangement: on-site (office). The role leads the Access Team to deliver patient-centered service, accurate registrations, scheduling, and coordination with hospital departments. Responsibilities include supervising staff, providing training and onboarding, ensuring HIPAA compliance, improving processes, and maintaining performance metrics. The position collaborates with the Operations Coordinator and other departments to resolve issues and ensure smooth patient flow. Qualifications include at least two years of experience in customer service or patient relations, strong communication and problem-solving skills, English proficiency, and basic computer skills; preferred candidates may have a bachelor's degree, healthcare finance/insurance knowledge, Epic experience, and related healthcare experience.

Access Team Lead at Northwestern Medicine. Location: Palos Heights, Illinois, United States. Work arrangement: on-site (office). The role leads the Access Team to deliver patient-centered service, accurate registrations, scheduling, and coordination with hospital departments. Responsibilities include supervising staff, providing training and onboarding, ensuring HIPAA compliance, improving processes, and maintaining performance metrics. The position collaborates with the Operations Coordinator and other departments to resolve issues and ensure smooth patient flow. Qualifications include at least two years of experience in customer service or patient relations, strong communication and problem-solving skills, English proficiency, and basic computer skills; preferred candidates may have a bachelor's degree, healthcare finance/insurance knowledge, Epic experience, and related healthcare experience.