Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We combine blockchain transparency with AI‑driven automation to reimagine how loans are originated, funded, and traded in secondary markets. To date, we have originated over $17 billion in home equity loans (HELOCs) on our blockchain‑native platform, making Figure the largest non‑bank provider of home equity financing in the United States. Our ecosystem includes YLDS, a SEC‑registered yield‑bearing stablecoin that operates as a tokenized money market fund, among other products reshaping consumer finance and capital markets.
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We combine blockchain transparency with AI‑driven automation to reimagine how loans are originated, funded, and traded in secondary markets. To date, we have originated over $17 billion in home equity loans (HELOCs) on our blockchain‑native platform, making Figure the largest non‑bank provider of home equity financing in the United States. Our ecosystem includes YLDS, a SEC‑registered yield‑bearing stablecoin that operates as a tokenized money market fund, among other products reshaping consumer finance and capital markets.
About the Role As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email. No fintech experience is required—we’ll teach you the products, processes, and tools. This role offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills in Reno, Nevada.
Location & Schedule Based in Reno, Nevada, United States. Hybrid flexibility after training.
What You’ll Do - Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email - Help customers navigate the application process, resolve blockers, and better understand our products - Build expertise in the Figure ecosystem, including HELOCs and other financial products - Explain complex financial concepts in a cle
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About the Role As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email. No fintech experience is required—we’ll teach you the products, processes, and tools. This role offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills in Reno, Nevada.
Location & Schedule Based in Reno, Nevada, United States. Hybrid flexibility after training.
What You’ll Do - Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email - Help customers navigate the application process, resolve blockers, and better understand our products - Build expertise in the Figure ecosystem, including HELOCs and other financial products - Explain complex financial concepts in a cle
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Get email alerts when new roles like this are posted.
Based on: Customer Success Associate
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