Seven Education, a European EdTech group with over 350 employees, develops an intelligent AI-powered platform to help schools and educational institutions work more efficiently. Our products reduce administrative tasks, improve communication, and enable teachers, institutions, and education decision-makers to focus on what matters: learning, growth, and people.

Your mission: As a Customer Support Manager you are at the heart from the start. With growing ticket volumes, we need someone who actively contributes to maintaining quality and customer satisfaction, further developing processes, and working closely with 2nd Level Support, Customer Success, and Product. You think beyond individual products and have a genuine interest in understanding and supporting our entire platform. You communicate proactively and raise issues early rather than waiting. You work in a structured way but stay flexible in day-to-day business. You take ownership, organize yourself independently, and stay calm under high ticket volumes. And you are a real team player – collaborating with Product and CS as well as in daily support.

Seven Education, a European EdTech group with over 350 employees, develops an intelligent AI-powered platform to help schools and educational institutions work more efficiently. Our products reduce administrative tasks, improve communication, and enable teachers, institutions, and education decision-makers to focus on what matters: learning, growth, and people.

Your mission: As a Customer Support Manager you are at the heart from the start. With growing ticket volumes, we need someone who actively contributes to maintaining quality and customer satisfaction, further developing processes, and working closely with 2nd Level Support, Customer Success, and Product. You think beyond individual products and have a genuine interest in understanding and supporting our entire platform. You communicate proactively and raise issues early rather than waiting. You work in a structured way but stay flexible in day-to-day business. You take ownership, organize yourself independently, and stay calm under high ticket volumes. And you are a real team player – collaborating with Product and CS as well as in daily support.