Based in King of Prussia, Pennsylvania, United States, this on-site Account Manager role serves as a Debt Resolution Negotiator who negotiates with creditors on behalf of enrolled clients to reduce outstanding balances and secure favorable settlement terms. This fast paced, performance based position requires strong analytical abilities, persuasive communication, and the ability to manage a high volume portfolio. The Negotiator is the primary point of contact between the company and creditor representatives, driving outcomes that deliver financial relief for clients while ensuring compliance with the FDCPA and internal policies. Responsibilities include contacting and negotiating with creditors and collection agencies to reach debt settlement agreements; analyzing client financial profiles, account balances, and creditor history to develop effective negotiation strategies; developing and maintaining relationships with unsecured lenders, credit card companies, and third party creditors including collection agencies and attorneys to drive efficient and favorable settlements; maintaining detailed records of all negotiations, settlements, and communications in Salesforce; consistently achieving or exceeding monthly KPIs with a focus on settlement units and revenue by prioritizing higher balance accounts in a fast paced, high volume environment; and ensuring all negotiations are conducted in accordance with the FDCPA and company policies. Qualifications include negotiation or sales experience, ability to navigate discussions to find mutually workable outcomes, excellent communic

Based in King of Prussia, Pennsylvania, United States, this on-site Account Manager role serves as a Debt Resolution Negotiator who negotiates with creditors on behalf of enrolled clients to reduce outstanding balances and secure favorable settlement terms. This fast paced, performance based position requires strong analytical abilities, persuasive communication, and the ability to manage a high volume portfolio. The Negotiator is the primary point of contact between the company and creditor representatives, driving outcomes that deliver financial relief for clients while ensuring compliance with the FDCPA and internal policies. Responsibilities include contacting and negotiating with creditors and collection agencies to reach debt settlement agreements; analyzing client financial profiles, account balances, and creditor history to develop effective negotiation strategies; developing and maintaining relationships with unsecured lenders, credit card companies, and third party creditors including collection agencies and attorneys to drive efficient and favorable settlements; maintaining detailed records of all negotiations, settlements, and communications in Salesforce; consistently achieving or exceeding monthly KPIs with a focus on settlement units and revenue by prioritizing higher balance accounts in a fast paced, high volume environment; and ensuring all negotiations are conducted in accordance with the FDCPA and company policies. Qualifications include negotiation or sales experience, ability to navigate discussions to find mutually workable outcomes, excellent communic