Program Manager I – H2O Pre-tenancy/Tenancy Program, Phoenix, Arizona (on-site). A New Leaf seeks a Program Manager to provide day-to-day operational leadership for the H2O Program. Reporting to the Director of Housing, Shelter & Support Services, the role oversees program operations, supervises Program Supervisors, and ensures services are delivered in compliance with AHCCCS requirements, contractual obligations, and agency standards. The Program Manager serves as the primary operational liaison to network partners (Solari, AHCCCS, Health Homes) to support coordinated service delivery and housing stability. The position emphasizes operational excellence, staff development, continuous quality improvement, and positive participant outcomes. Responsibilities include: lead day-to-day program operations to ensure effective, efficient, and compliant service delivery aligned with agency objectives and contractual requirements; supervise Program Supervisors; recruit, hire, onboard, train, develop, and retain program staff in partnership with Human Resources; monitor operations, staffing, productivity, participant outcomes, workload distribution, and service delivery to identify trends and implement continuous quality improvement; ensure appropriate staffing and resource allocation to support operational effectiveness and continuity of services; guide supervisors and staff in resolving complex participant situations, housing stabilization challenges, and service delivery issues; partner with Health Homes, Health Plans, Network Administrators (Solari/Banner), housing providers, and

Program Manager I – H2O Pre-tenancy/Tenancy Program, Phoenix, Arizona (on-site). A New Leaf seeks a Program Manager to provide day-to-day operational leadership for the H2O Program. Reporting to the Director of Housing, Shelter & Support Services, the role oversees program operations, supervises Program Supervisors, and ensures services are delivered in compliance with AHCCCS requirements, contractual obligations, and agency standards. The Program Manager serves as the primary operational liaison to network partners (Solari, AHCCCS, Health Homes) to support coordinated service delivery and housing stability. The position emphasizes operational excellence, staff development, continuous quality improvement, and positive participant outcomes. Responsibilities include: lead day-to-day program operations to ensure effective, efficient, and compliant service delivery aligned with agency objectives and contractual requirements; supervise Program Supervisors; recruit, hire, onboard, train, develop, and retain program staff in partnership with Human Resources; monitor operations, staffing, productivity, participant outcomes, workload distribution, and service delivery to identify trends and implement continuous quality improvement; ensure appropriate staffing and resource allocation to support operational effectiveness and continuity of services; guide supervisors and staff in resolving complex participant situations, housing stabilization challenges, and service delivery issues; partner with Health Homes, Health Plans, Network Administrators (Solari/Banner), housing providers, and