Product Delivery Manager

J.P. Morgan

On-sitePosted July 28, 2026

About the role

Product Delivery Manager for Public Cloud SRE responsible for leading the global SRE/Ops transformation of multi-cloud platforms to improve reliability, change safety, operational efficiency, and customer experience. You will leverage AI-enabled delivery and operations insights to increase throughput and predictability, accelerating planning and delivering measurable outcomes.

Responsibilities

Product Delivery Manager

J.P. Morgan

On-sitePosted July 28, 2026

About the role

Product Delivery Manager for Public Cloud SRE responsible for leading the global SRE/Ops transformation of multi-cloud platforms to improve reliability, change safety, operational efficiency, and customer experience. You will leverage AI-enabled delivery and operations insights to increase throughput and predictability, accelerating planning and delivering measurable outcomes.

Responsibilities

Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
Lead cross-organization governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
Manage the reliability investment portfolio through delivery—sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
Ensure operational readiness and change safety requirements are executed in delivery workflows, improving

Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
Lead cross-organization governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
Manage the reliability investment portfolio through delivery—sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
Ensure operational readiness and change safety requirements are executed in delivery workflows, improving

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